Can a Line Drop cause rooter to reboot?

D

DeonH

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Hi there.

I'm battling with a brand new, spik splinternuwe DG834G v4.

This thing or Telkom drops the connection. We 1st had a v3 router on the same line and the exact same thing happened.

When viewing the logfile, it is clear that the router has rebooted. I find it hard to beliew that it is because of a power dip as this router is connected to a UPS.

So, can a line drop cause a rooter to reboot? It has happened twice this morning and now I cannot even remotely reboot the rooter; something that sometimes helps to get the VPN up and running again.

Telkom will be at the router tomorrow to have a go at the line for the 3rd time. Something which is also very funny, is that the line drops every evening round at about 20:00.

I will appreciate any help.

Regards,
Deon
 
I never heard about it DeonH being worked in an ISP for a year and a half. But if the router reboots itself, the router may have defects on it. Or you sure it is power reboot and not the interface reboots?

drops at 20:00 it sounds like there is a configuration like auto line drop in your router but it differs from configuration to configuration.

What brand of the router by the way?
 
Suggestion - try a different make of router and see if the problem persists.

Might also be "reboot on disconnect" option enabled somewhere.
 
Thanx for your replies.

We now have a Netgear DG834G v4 which we upgraded from a v3. Exactly the same problem.

I honestly don't know what to do. For almost 18months we have not touched the settings; because it works. Then the line drops started and we upgraded to the v4 Netgear. I backed up the settings to my PC and restored these settings to the new router. So all settings are exactly as they were.

We have 2 of these routers now for our business' VPN. When the one router drops the line, the VPN cannot be picked up again and you have to unplug the one router's power supply and plug it in again.

Ho can I check which router/line is the culprate? When going to the logfle of the "strange" router, it shows me that it has just powered up, updated the DNS and adjusted the time. So, why does it loose power? Because I have that the logfile gets cleared only when the power was out and comes back on again. From what I have read, a line drop can not cause the router to reboot.

This is so frustrating. Telkom checked the line and swear by it that it is OK; we have replaced the routers and the only thing we have not tampered with, are the settings.

All suggestions will be very very welcome.

Regards,
Deon
 
I usually have issues with my line dropping... I have accepted that it will drop a few times a day now. Got a new router and all... still the same.

Sometimes my line drops, comes back up and drops again, repeat for about 2 hours. 2 Hours being the worst I've seen. Sometimes my line drops so often that my router stops responding and reboots. It is a Billion BiPac 7300.

Telkom swear that my line is fine but I think my problem is I live almost too far from the exchange.

I've had two routers and same problem.
 
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