Can anyone recommend a good open source Help desk software?

[Amida]

Hi All

As the topic suggests.

 

[James]

We use OneOrZero it does the job well.

 

[!!DV!!]

Have a look at OTRS http://otrs.org/

Been working with it for a while now, bit tricky to get working but after that it great!

 

[VadimFord]

Hi All

As the topic suggests.

Check out this link. It has great open source stuff.

 

[Snormossel]

Sugar CRM

 

[VadimFord]

Hi All

As the topic suggests.

Check out this link. It has great open source stuff.
http://sourceforge.net/export/rss2_projnews.php?group_id=141424&rss_fulltext=1

 

[Rocket-Boy]

We use OneOrZero it does the job well.

Yeah im about to start looking at this one.
Does it support things like adding actions to jobs and keeping closed jobs in a knowledgebase?

 

[Chriscm]

As a matter of interest we looked at Help Desk options and reviewed:
OTRS, Bugtracker and OneorZero.
We are installing OTRS.
Does anyone here know how to customise the format of the PDF Ticket output??

 

[Rocket-Boy]

I tried OTRS but I really didnt like it, was pretty confusing for the users.
Are you using all of the features?
The customization is how the guys make their money really so they will quite willingly do it for you but its not super cheap I dont think
Otherwise if you know of a good PHP guy then they can also do it.

 

[greggpb]

ME Using Sugar CE

 

[Chevron]

We're using ORTS here at the isp I work at. Works fine. No problems that I can see.