Can you believe it ????

[dunkyd]

Thank you for submitting your request through DIC Queries.
Please be advised the service is active on eppix. Kindly log Siebel ticket to system support maybe it failed on the network.
We thank You for your co-operation and continued support

Kind Regards,
Palesa Mabona
MTN SA

 

[Venomous]

Can someone please translate that into sensible english?

 

[Sinbad]

Can someone please translate that into sensible english?

There's no chance

 

[dunkyd]

...and it was a simple question - why is international roaming not working.

 

[_paul_]

Thank you for submitting your request through DIC Queries.
Please be advised the service is active on eppix. Kindly log Siebel ticket to system support maybe it failed on the network.
We thank You for your co-operation and continued support

Kind Regards,
Palesa Mabona
MTN SA

Have you submitted something directly to DIC queries ? DIC is for dealers they submit sim swop requests and VAS requests etc, and Siebel is another system the dealers / stores use to log tickets like requests for them to check on clients accounts if there are any issues.

 

[dunkyd]

Have you submitted something directly to DIC queries ? DIC is for dealers they submit sim swop requests and VAS requests etc, and Siebel is another system the dealers / stores use to log tickets like requests for them to check on clients accounts if there are any issues.

Not at all. Just asked 809 why it's off and after 5 similar useless emails of which this was the most useless, all I had to do was dial 146 and add a usage limit.

 

[_paul_]

Is DIC and Siebel something available to consumers?

Not at all, they are systems that are used in MTN stores by dealers for submitting requested to agents that have access to load VAS services or log billing queries

 

[_paul_]

Not at all. Just asked 809 why it's off and after 5 similar useless emails of which this was the most useless, all I had to do was dial 146 and add a usage limit.

Dam, well hope your sorted now dude. Just make sure it’s all active on the network atleast a few days before leaving the country. Either go into store or call and speak to a call centre agent to make sure it is all good, get a reference num