Cancellation: HELP!

> Everyone saw the "Sentech Response to ASASA and ISPA " thread?
> Does this mean I have stronger ground to cancel? I can say that I signed
> up for the BROADBAND 128 service and now they call it highspeed and not broadband?

Phone ST head office and ask to speak to Dr Potgieter. If she's "busy" then get a fax number and send her a letter in person. Tell her you are cancelling because of their misleading advertising and demand that it be done by close of business. Send a copy to Selloane Khosi ( selloane at asasa.org.za) and the ISPA.

Let us know if there are any problems. She has admitted there is a problem, so she can fix it. If you live in JHB you could always make an appointment to go and see her. Be sure to take your modem with you. Then you can have the satisfaction of persoanlly shoving it ...

> My name keeps popping up on ITC checks, even though ITC swears they don't
> have me listed at all.

Go to www.transunionitc.co.za and get your credit profile. It costs around R50 and is worth it. If any of the information is wrong, they are legally bound to correct it. You can see what info they have, as well as who is checking up on you. Their site has some other useful information on it.

<hr noshade size="1">
Donn Edwards <font size="2"><div align="right">MyWireless: Diva-style reliability, dial-up performance (or worse)</div id="right"></font id="size2">
<font size="1">“If our government ever goes bad, as sometimes happens in a democracy... As we extrapolate our [surveillance] technologies into the future, if the incumbency has that political advantage over their opposition, then if a bad government ever comes to power, <b>it may be the last government we ever elect</b>.” See http://privacy.4mg.com </font id="size1">
 
If Sentech renames their packages in accordance with ASA recommendations then, in theory, all contracts should be automatically null and void. You can't logically have a valid enforceable contract for MyWireless 128k/256k/512k if there is no longer a service called MyWireless 128k/256k/512k. I can't see how they could reasonably take anyone to court for not paying for a contract that is for a service they no longer provide.
 
I am also trying to cancel my service and am experiencing the same problem. I have a ticket open with them and have furnished them with regular speed tests which they say have been added to my ticket history (needless to say the speeds have been atrocious not to mention the frequent downtime).

I am using the 128kbps package, connecting to tower 22 (Randburg, Jhb). Not only do I NOT agree with having to pay a cancellation fee, I feel I should be refunded.

Interestingly enough my companies 512kbps service measures slower on the speed test than my 128kbps. Go figure.

Any suggestions on how I should proceed will be welcome.

Here is the reply from Sentech support on my question of why I have to pay a cancellation fee even though their service is nowhere near what it should be.

&gt;&gt;
Good day,

In regards to your first two points, as per clause 7.3 in
your terms and conditions:

7.3)Services are used at the customer?s own risk and
Sentech makes no warranty and or guarantee that the
Services will meet the customer?s requirements, be
uninterrupted, complete, timely, secure or error free, nor
in respect of the subscriber apparatus or its suitability
for any purpose whatsoever.

In regards to your other three points. The cancellation fee
is calculated by the Accounts department, obviously they
will take all the issues you have had to account to then
work out a cancellation fee. If you would like a rebate,
kindly provide us with any/if any speed and connectivity
tickets that are open, and we will pass through a request.

Regards
Sentech Support
Carlos
&gt;&gt;
 
craig... just stop your debit order... tell em to shove their cancellation fee and they can fetch their own stinking modem... The cost of the cancellation fee is less then a lawyer hounding you.

and carlos at helpdesk is a pompous idiot...

seriously what are they going to do if you just stop payments. When they phone tell em to please hold and shove the phonein a draw or your pocket... f uck em... they deserve nothing and you OWE them NOTHINS.


myWireless 128, 64, 48, 16 - depends on its mood.
 
hrmm... never thought about the credit history...

well Sentech really really do SUCK...

The saddest thing is NOTHING can be done to them... The CUG proved just how powerless we are as a consumer...

its okay


myWireless 128, 64, 48, 16 - depends on its mood.
 
Man, can't we get carte blanch in to assist us with this?

--
256k ... BAH..more like 25.6k
FSCK YOU Sentech!! [:(!]
 
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