novocainer
Member
- Joined
- Jun 10, 2014
- Messages
- 29
- Reaction score
- 4
I cancelled my Afrihost account last month. I was offered a month free as part of their olive branch policy. I accepted it which means I should have October free, and then I'll switch to another ISP. Today I got an invoice for next month.
Convo on 3 Sep.
Me: want to take the free month offered, and I want to cancel after that. So ostensibly, I should be able to cancel after 1 October and not be billed for that month, is that correct?
Support: Yes sir. You are correct. You are able to enjoy the free month and then cancel thereafter.
Please advise should you need help with anything else.
Today:
I am sorry about the frustration you are experiencing with your account.
Upon reviewing your account, I have escalated the matter to our Accounts team and am waiting for their response.
I've received no response. This confirms that my decision to leave Afrihost is correct, but it's unnecessarily annoying. Can someone please sort this out before I am billed.
Thanks.
Convo on 3 Sep.
Me: want to take the free month offered, and I want to cancel after that. So ostensibly, I should be able to cancel after 1 October and not be billed for that month, is that correct?
Support: Yes sir. You are correct. You are able to enjoy the free month and then cancel thereafter.
Please advise should you need help with anything else.
Today:
I am sorry about the frustration you are experiencing with your account.
Upon reviewing your account, I have escalated the matter to our Accounts team and am waiting for their response.
I've received no response. This confirms that my decision to leave Afrihost is correct, but it's unnecessarily annoying. Can someone please sort this out before I am billed.
Thanks.
