Cancelling a Telkom line managed by Afrihost

[CrazyBob]

Hi, I'm hoping an Afrihost rep can answer this...

I recently moved to a new house and discovered it's going to be a ball-ache to install Telkom lines here. So I've made another plan and for now I want to cancel my whole line. Now I have to first cancel with Afrihost, then once that's done I can only cancel with Telkom. My question is why does it take until the end of the month to cancel? What's happening during this whole rest of the month exactly? Ka-ching?

Then Telkom also has a 'notice period', so I'm going to end up paying for a line for 2 extra months when I can't actually use it even if I wanted to. Nice.

At end of the day, the few rands I save having my line managed with Afrihost is negated now because of the extra month I'm billed for (especially since I'm on a 20mbps line).

 

[nomad1985]

Hi, I'm hoping an Afrihost rep can answer this...

I recently moved to a new house and discovered it's going to be a ball-ache to install Telkom lines here. So I've made another plan and for now I want to cancel my whole line. Now I have to first cancel with Afrihost, then once that's done I can only cancel with Telkom. My question is why does it take until the end of the month to cancel? What's happening during this whole rest of the month exactly? Ka-ching?

Then Telkom also has a 'notice period', so I'm going to end up paying for a line for 2 extra months when I can't actually use it even if I wanted to. Nice.

At end of the day, the few rands I save having my line managed with Afrihost is negated now because of the extra month I'm billed for (especially since I'm on a 20mbps line).

I had same issue with Mweb, I would recommend downgrading the line that can take effect much quicker so you only pay for 2mb rather than 20mbps line.

 

[Topdoggdbn]

not sure how its works since the line is with afrihost.
but what about requesting a transfer to new place.
normally they charge for a transfer but when the line is with telkom they previously waivered the fee as a retained customer. That way you not paying for the old line has it is suspended for the transfer, then at new place they find out they cant install and order is either in limbo or cancelled. no cost. Process not guaranteed to still work though.

 

[CrazyBob]

I had same issue with Mweb, I would recommend downgrading the line that can take effect much quicker so you only pay for 2mb rather than 20mbps line.

That's a great idea nomad - obviously now that I've cancelled I don't get the option to downgrade it. Time to place another call...

EDIT: Okay, had to re-instate it, downgrade to 1mpbs line speed. Now to wait 48hrs for it to reflect the changes, and then I'll cancel it again. Fun.

 

[CrazyBob]

not sure how its works since the line is with afrihost.
but what about requesting a transfer to new place.
normally they charge for a transfer but when the line is with telkom they previously waivered the fee as a retained customer. That way you not paying for the old line has it is suspended for the transfer, then at new place they find out they cant install and order is either in limbo or cancelled. no cost. Process not guaranteed to still work though.

Ugh, I thought about that, but it's all probably too late now ...and it's complicated by the fact that the line is with Afrihost. I seem to remember that I swore I was never going to bundle my line again after the last time I moved. Fool me once... :/