Cannot recieve mails, errors, very slow.

Franknstein

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Hi All

We here at work have ADSL 512k with Mweb, Uncapped. Seems the lasts two days and a few other times, we just cannot get our email, it becomes so slow, (maybe 2kb every 3 min)... and it just bombs out and gives error messages.


ERRORS.jpg


Our internet seems to work fine for browsing. I contacted our mail guys (Netage) and they say that their mail server is perfectly fine, and reckon its loadshedding and Mweb. Is anyone else experiencing these issues?

Thanks
 
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When the mail is giving problems receiving , try pinging the pop3 server to see if you get a response. it might be temporarily going down [maybe because of the load shedding] and if so, the only thing you can do is wait ... unless your mail guys have an alternative pop3 server for you to use ...
PS : i forget how to bring up a console on a mac ... sorry
 
Managed to open terminal and ping... here's the results:

ping.jpg


Spoke to our mail provider. They reckon 20% of their clients are having similar problems, and they are all with MWEB. Been for the past two days.

I got a friend to run my pop settings in thunderbird, 1500km away using Iburst, and he experiences the same problem. Told this to my mail provider, and he says that its possible Iburst routes through Mweb somewhere along the line. I'm really confused... anyone got any idea?

EDIT:

I got the two concerned parties to write me a mail outlaying their opinions on the problems, here they are:

MWEB:
-=-=-=-=-=-=-=-

From: "Norman Roberts - MWEB" <[email protected]>
To: <[email protected]>
Sent: Thu, 24 Jan 2008 09:16:18 +0200
Subject: Mail delay on external server

*
Hi Ryan,
*
*
The Specific Mail server you are relating to is not hosted on the mweb mail server,
so any mail delays or issues are normaly the responsibilty of the hosting server.
Your connection though is through Mweb and that according to you is 100%.
So we can only say that your connection speed would effect both mail and browsing equaly and if this is not the case,
In this instance, the hosting server, which in this case is the mail hosting server,*would be liable for the Mail delays.
*
Regards
Norman







-=-=-=-=-=-=-=-=-=-=-=-=-
NETAGE (MAIL HOSTING):
-=-=-=-=-=-=-=-=-=-=-=

From: "XXX [Net Age - Making websites that work!]" <[email protected]>
To: XXX
Sent: Thu, 24 Jan 2008 10:18:38 +0200
Subject: Ping replays

Hi Ryan. As per our telephone conversation on 2008-01-24 at about 09:40 am

Comparing ping rates between our servers it's my conclusion that mweb is experiencing latency issues on their adsl servers...
I might be wrong in the assumption of using adsl.mweb.co.za to check the reply times, but from all the support queries we've had majority of callers were using mweb as their adsl/dialup service provider.

PING 196.7.37.187 (196.7.37.187) 56(84) bytes of data.
64 bytes from 196.7.37.187: icmp_seq=1 ttl=57 time=11.7 ms
64 bytes from 196.7.37.187: icmp_seq=2 ttl=57 time=15.9 ms
64 bytes from 196.7.37.187: icmp_seq=3 ttl=57 time=14.0 ms
64 bytes from 196.7.37.187: icmp_seq=4 ttl=57 time=11.7 ms
64 bytes from 196.7.37.187: icmp_seq=5 ttl=57 time=22.1 ms
64 bytes from 196.7.37.187: icmp_seq=6 ttl=57 time=13.9 ms
64 bytes from 196.7.37.187: icmp_seq=7 ttl=57 time=12.1 ms
64 bytes from 196.7.37.187: icmp_seq=8 ttl=57 time=12.4 ms
64 bytes from 196.7.37.187: icmp_seq=9 ttl=57 time=13.4 ms
64 bytes from 196.7.37.187: icmp_seq=10 ttl=57 time=15.1 ms

--- 196.7.37.187 ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9023ms
rtt min/avg/max/mdev = 11.733/14.274/22.109/2.941 ms



PING adsl.mweb.co.za (196.2.63.185) 56(84) bytes of data.
64 bytes from 196.2.63.185: icmp_seq=1 ttl=41 time=83.0 ms
64 bytes from 196.2.63.185: icmp_seq=2 ttl=41 time=182 ms
64 bytes from 196.2.63.185: icmp_seq=3 ttl=41 time=188 ms
64 bytes from 196.2.63.185: icmp_seq=4 ttl=41 time=211 ms
64 bytes from 196.2.63.185: icmp_seq=5 ttl=41 time=202 ms
64 bytes from 196.2.63.185: icmp_seq=6 ttl=41 time=128 ms
64 bytes from 196.2.63.185: icmp_seq=7 ttl=41 time=173 ms
64 bytes from 196.2.63.185: icmp_seq=8 ttl=41 time=147 ms
64 bytes from 196.2.63.185: icmp_seq=9 ttl=41 time=113 ms
64 bytes from 196.2.63.185: icmp_seq=10 ttl=41 time=156 ms

--- adsl.mweb.co.za ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9010ms
rtt min/avg/max/mdev = 83.071/158.738/211.108/38.870 ms
 
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