Cannot report fault online

P

Pyro

Expert Member
Joined
Dec 8, 2003
Messages
2,267
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Location
Roodepoort, Johannesburg, South Africa.
Several years ago I was mighty impressed when I got an alternative to the tedious call centre process, but the last few times all I've gotten was:
"Unfortunately you will not be able to report a fault for this product online. Please call 10210 (residential) or 10217 (business) for further assistance."

What gives!?!

My line is noisy as hell, so I'm even less eager to lift a handset to make a call, but my line has gotten bad enough that a phone-call seems the lesser evil...

Any alternatives to making a call that actually works?
 
Sms:

011yournumber
Faulty


To 30591

Do NOT write anything else.
You will get an sms to which to reply by pickng options.

They will test, maybe even call you, and once their tests are done, if there is a fault you will get an sms with a fault ref number.
 
Or......

Have you moved your line to mweb, afrihost etc.........?
In that case call your ISP.

Cos technically you dont own the line, your ISP does.
 
Telkom's fault reporting site is very intermittent, sometimes it works but sometimes when you need it most I doesn't work, couple of weeks back when trying to report a fault I got a message that a fault has already been reported but when I checked the ref it was for an old fault reported and fixed last year.
 
Venomous said:
Sms:

011yournumber
Faulty


To 30591

Do NOT write anything else.
You will get an sms to which to reply by pickng options.

They will test, maybe even call you, and once their tests are done, if there is a fault you will get an sms with a fault ref number.
Click to expand...

Awesome - will try that next time.

Boris Becker said:
Have you tried the app?
Click to expand...
Never even considered.

Venomous said:
Or......

Have you moved your line to mweb, afrihost etc.........?
In that case call your ISP.

Cos technically you dont own the line, your ISP does.
Click to expand...

It's a WA account, but has been for probably 7 years already. The DSL might be with them, but surely the (faulty) copper is still under my name?
 
Pyro said:
It's a WA account, but has been for probably 7 years already. The DSL might be with them, but surely the (faulty) copper is still under my name?
Click to expand...
In which case try only reporting the noisy voice line, don't select any of the "ADSL working, voice dead" type options and see what happens.

... the only drawback to the above approach is if you're trying to resolve an ADSL problem by reporting it as a noisy line when it isn't - you might get slapped with a call out charge.
 
MickZA said:
In which case try only reporting the noisy voice line, don't select any of the "ADSL working, voice dead" type options and see what happens.

... the only drawback to the above approach is if you're trying to resolve an ADSL problem by reporting it as a noisy line when it isn't - you might get slapped with a call out charge.
Click to expand...

That's exactly what I've tried.

Line is completely dead now, not even a noisy ringtone.

Still "Unfortunately you will not be able to report a fault for this product online. Please call 10210 (residential) or 10217 (business) for further assistance."

Gonna try the SMS thing.
 
Try pm'ing TelkomZA.

He is an awesome chap and has helped in the past.
 
Venomous said:
Or......

Have you moved your line to mweb, afrihost etc.........?
In that case call your ISP.

Cos technically you dont own the line, your ISP does.
Click to expand...

You can still log a fault with Telkom. I've logged 2 faults with Telkom in the last 6 months & my line is with MWEB.
 
You can also try the Telkom chat. I hate waiting on someone to answer, which usually takes literally forever.
 
I managed to get a response from Telkom's twitter account in the end.

Line is back online, though it's now syncing at just under 4Mbps where it was about 5.5.

Not sure if it'll improve, but I can live with it. Might save the R75/month and just downgrade from 8 to 4.
 
Thread necro.

Router at home has a red light, when I try to log a fault online, besides their site taking forever to load, it asks for a username that must end in [MENTION=148423]Telkom[/MENTION]sa.net or something Telkom-related, but I'm with Vox and they said it is a Line Carrier issue and I must contact Telkom.
 
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