Cant access cybersmart or SAOL

[passive]

Hi

First of mods please move this if I`am posting in the wrong section.

I cant ping, telnet or traceroute to any of the sub domains on cybersmart or SAOL network.

196.41.124.222 is used for 40+ mail servers and I cant connect to any of them.

Please if any one can confirm this problem for me.

C:\Users\passive>tracert 196.41.124.222

Tracing route to cpanel.saol.com [196.41.124.222]
over a maximum of 30 hops:

1 4 ms <1 ms <1 ms *REMOVED* [192.168.1.1]
2 <1 ms <1 ms <1 ms *REMOVED*
3 16 ms 18 ms 15 ms 41.193.24.41
4 16 ms 16 ms 18 ms 196.26.127.129
5 15 ms 14 ms 17 ms dsw3-rba-vl2555.ip.isnet.net [196.23.27.17]
6 14 ms 14 ms 19 ms csw3-rba-gi8-48.ip.isnet.net [196.34.191.1]
7 77 ms 17 ms 17 ms 196.26.0.130
8 19 ms 14 ms 16 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.89]
9 20 ms 17 ms 20 ms 196.43.25.137
10 38 ms 38 ms 40 ms 196.43.24.66
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\passive>



Thanks

 

[Tinuva]

Seems to be working fine from webafrica:

root@wa-cpt-rancid:~# traceroute 196.41.124.222
traceroute to 196.41.124.222 (196.41.124.222), 30 hops max, 60 byte packets
 1  196.220.59.30 (196.220.59.30)  0.526 ms  0.518 ms  0.594 ms
 2  41.185.1.5 (41.185.1.5)  0.928 ms  1.322 ms  1.666 ms
 3  cybersmart.cinx.net.za (196.223.22.39)  1.497 ms  1.498 ms  1.857 ms
 4  cpanel.saol.com (196.41.124.222)  0.886 ms  0.881 ms  0.874 ms

As well as teh SAIX looking glass:

tpr-route-server>traceroute 196.41.124.222

Type escape sequence to abort.
Tracing the route to cpanel.saol.com (196.41.124.222)

  1 tpr-ip-esr-1-fe-1-0-3.telkom-ipnet.co.za (196.25.9.45) 0 msec 0 msec 0 msec
  2 196.43.24.66 24 msec 24 msec 24 msec
  3 cybersmart-gw.telkom-ipnet.co.za (196.25.247.98) 24 msec 24 msec 24 msec
  4 cpanel.saol.com (196.41.124.222) [AS 36874] 24 msec 28 msec 24 msec

Works from IS looking glass:

local-route-server>traceroute 196.41.124.222

Type escape sequence to abort.
Tracing the route to cpanel.saol.com (196.41.124.222)

  1 ar2-rba-tnr-gi0-3-11.ip.isnet.net (196.34.7.195) [AS 3741] 0 msec 0 msec 0 msec
  2 196.26.0.10 [AS 3741] 4 msec 4 msec 0 msec
  3 rrba-ip-spe-2-wan.telkom-ipnet.co.za (196.25.127.181) [AS 5713] 4 msec 0 msec 4 msec
  4 196.43.25.137 [AS 5713] 0 msec 0 msec 0 msec
  5 wbs-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za (196.43.10.42) [AS 5713] 24 msec 24 msec 24 msec
  6 cybersmart-gw.telkom-ipnet.co.za (196.25.247.98) [AS 5713] 24 msec 20 msec 20 msec
  7 cpanel.saol.com (196.41.124.222) [AS 36874] 24 msec 24 msec 24 msec

Could be they are blocking certain IS adsl ips.

Edit: Oh wait you are on VOX?

 

[passive]

Edit: Oh wait you are on VOX?

Correct any other ideas?

Thanks

 

[Tinuva]

Do a ping to the ip, you should get a response from the router that can't route to it. Then you will have one of the ips of the router blocking your traffic.


Something like:

david@davidb-x1:~$ ping 41.61.253.1
PING 41.61.253.1 (41.61.253.1) 56(84) bytes of data.
From 41.185.0.116 icmp_seq=1 Destination Host Unreachable
From 41.185.0.116 icmp_seq=2 Destination Host Unreachable
From 41.185.0.116 icmp_seq=3 Destination Host Unreachable

So I can't get to that ip, and the router reporting it has the ip 41.185.0.116

 

[passive]

Hi

When pinging from windows (command prompt) I just get request timed out

and from Linux I get nothing

root@edufirewedu:~ # ping 196.41.124.222
PING 196.41.124.222 (196.41.124.222) 56(84) bytes of data.
^C
--- 196.41.124.222 ping statistics ---
189 packets transmitted, 0 received, 100% packet loss, time 187999ms


I spoke to my account manager at my ISP and he said there is a problem with that IP and they have received a number of queries. Is this possible because from my home I can ping , telnet and browse to that IP and my 3G works but not from here?

Thanks