Can't connect to Telkom/MTN 3g roaming issues.

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Riaan_26

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HI, I've purchased the 500GB Nightsurfer package at the beginning of December. I live in Pretoria. No problems thus far, been downloading everynight with good speeds.

I am in Laaiplek in the Western Cape for the holidays, and my MTN router can't connect, it just says "roaming", and that MTN will charge out of bundle rates. It simply won't connect. It won't even connect on mobile. There is a good MTN signal here, if there is no Telkom signal, which there is here, then why doesnt it simply connect?

What does this mean and what do I do? THanks.
 
That 500gb night surfer is telkom mobile only i.e no roaming with mtn.
 
Inzaghi007 said:
That 500gb night surfer is telkom mobile only i.e no roaming with mtn.
Click to expand...

That can't be right. On my router it shows "MTN/ TelkomSA (Roaming)" with a strong signal, though it won't allow me to connect this way.

This is a quote from the moderator on the Telkom Forum:

"We have a roaming agreement with MTN whereby if you are out of coverage on the Telkom network, you will automatically roam onto MTN at the same rates".

This is from the Telkom website: "Internet Starter Pack bundles will provide subscribers with national coverage and subscribers will have access to both Telkom's mobile network coverage and MTN roaming coverage"

I've also checked my balance on my phone, it shows I still have 175GB available, yet when I do manage to connect (I had to create a different APN for this), it says that my Telkom data bundle has been depleted.

I guess I will have to contact the Telkom customer care. Wish me luck.
 
Riaan_26 said:
That can't be right. On my router it shows "MTN/ TelkomSA (Roaming)" with a strong signal, though it won't allow me to connect this way.

This is a quote from the moderator on the Telkom Forum:

"We have a roaming agreement with MTN whereby if you are out of coverage on the Telkom network, you will automatically roam onto MTN at the same rates".

This is from the Telkom website: "Internet Starter Pack bundles will provide subscribers with national coverage and subscribers will have access to both Telkom's mobile network coverage and MTN roaming coverage"

I've also checked my balance on my phone, it shows I still have 175GB available, yet when I do manage to connect (I had to create a different APN for this), it says that my Telkom data bundle has been depleted.

I guess I will have to contact the Telkom customer care. Wish me luck.
Click to expand...

The R50 for 500GB data is ONLY available on the telkom network.. Your freeme package is able to roam on MTN network.

Do really think the cost of the 500GB running through the mtn network will be R50??
 
There is mobile/LTE coverage here.

Telkom says usage of the Nightsurfer bundle is dependant on whether you fall in Telkom's Mobile network/LTE network coverage. I've checked for this, on Telkom's coverage map on their website, and their IS mobile/LTE coverage in this area. So I don't understand what the problem is, and why it shows roaming! Scroll down on link to see coverage.

https://community.telkom.co.za/t5/LTE-3G/Can-t-connect-to-Telkom-MTN-3G-Roaming-issues/m-p/13023#M2544
 
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Riaan luister nou na die mense bo, wat al 10 en 5 jaar hier is, en dan luister na my wat 12 jaar al hier is en Telkom data al vanaf 2013 gebruik.

My 20GB pm wont roam on MTN.

My 10GB pm wont roam on MTN.

500mb of my September deal will roam on MTN, the 10GB part wont.

Your 500GB will not work if it doesn't see a Telkom tower and only an MTN one. You will have to buy a data bundle that roams on MTN.
 
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