Cant get calls from 1 number - Vodacom

shazm

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Hi there

My husband is unable to call me since Thursday. I received my new phone about a week ago. I checked and he is not blocked on my phone. Its so strange that I dont get see a notification of the call on the call log (block calls usually have a circle next to them but still appear). After much trying, I changed my Sim to a different phone, just to make sure its a phone issue, but he is still unable to call me on the other phone. The other phone is the phone I used before the new phone and he was able to call me on that phone.
They are completely different makes, the one is a Samsung and the other a Huawei.

Has this happened to anyone else.... Vodacom is battling to understand why this is happening, cause it really does seem like the problem is on the sim and not the phone. Any ideas?
 
Hi there

My husband is unable to call me since Thursday. I received my new phone about a week ago. I checked and he is not blocked on my phone. Its so strange that I dont get see a notification of the call on the call log (block calls usually have a circle next to them but still appear). After much trying, I changed my Sim to a different phone, just to make sure its a phone issue, but he is still unable to call me on the other phone. The other phone is the phone I used before the new phone and he was able to call me on that phone.
They are completely different makes, the one is a Samsung and the other a Huawei.

Has this happened to anyone else.... Vodacom is battling to understand why this is happening, cause it really does seem like the problem is on the sim and not the phone. Any ideas?
Has either number been ported recently?
 
Sorry missed one point completely, have no idea why different brands will work differently..
 
my number was ported from virgin mobile (i think 074 number), about 10 years ago.
 
I guess from the different brand, they have different apps and features that block calls
 
Check that you have not blocked the number on tru caller app by mistake...
 
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