Cant log into my account

[Lyndal Mpaly]

Hi Rain

Since its lockdown I cant call you guys. I cannot log into my account I have put in my email address I have saved my password before but it does not log in. It says wrong email or password. How do I get this fix and sorted asap please.

Thanks
Lyndal

 

[kolaval]

Please send you credit card number and the three numbers on the back for verification.
We can then reset your password.

 

[rain_networks]

Hi Rain

Since its lockdown I cant call you guys. I cannot log into my account I have put in my email address [email protected] I have saved my password before but it does not log in. It says wrong email or password. How do I get this fix and sorted asap please.

Thanks
Lyndal

Hi, there is a good reason, this email address doesn't exist on any of our systems. Maybe just PM me your ID number and I will tell you which email you registered with

 

[rain_networks]

Please send you credit card number and the three numbers on the back for verification.
We can then reset your password.

Obviously don't do that - Kolaval is been a "chop"!

 

[saor]

Hi Rain

Since its lockdown I cant call you guys. I cannot log into my account I have put in my email addresI have saved my password before but it does not log in. It says wrong email or password. How do I get this fix and sorted asap please.

Thanks
Lyndal

Don't post your email in public.

 

[rain_networks]

Don't post your email in public.

Good point, not unless you want 1 billion spam emails a day - just PM me

 

[tcofran]

 

[Lyndal Mpaly]

Sorry but I'm not sending no card details there has to be a other way to sort this out

Send me your email address not leaving ID number on here

If I try to register again it says that ID number has already been used

 

[rain_networks]

If I try to register again it says that ID number has already been used

that's my point, I need some details - PM me either your ID, or the SIM Card number or a ticket reference number and I can try find you! right now I don't even have your full name so I cannot search for you!

 

[Lyndal Mpaly]

Good point, not unless you want 1 billion spam emails a day - just PM me

that's my point, I need some details - PM me either your ID, or the SIM Card number or a ticket reference number and I can try find you! right now I don't even have your full name so I cannot search for you!

I Cannot leave such details here im so sorry there has to be a more private way of doing this

 

[Lyndal Mpaly]

I Cannot leave such details here im so sorry there has to be a more private way of doing this

Why does the rain agents not reply when clicking on the support tab

 

[saor]

I Cannot leave such details here im so sorry there has to be a more private way of doing this

Send them a private message.
Hover over their name and click 'start conversation'.

 

[rain_networks]

Why does the rain agents not reply when clicking on the support tab

Hi, okay, after trawling through various names I found you on our system. I have sent your query to our VIP team and someone will reach out in the next hour to two to assist. Cheers

 

[kolaval]

Obviously don't do that - Kolaval is been a "chop"!

*being

 

[Lyndal Mpaly]

Hi, okay, after trawling through various names I found you on our system. I have sent your query to our VIP team and someone will reach out in the next hour to two to assist. Cheers

What contact number are they contacting me on because my cell number has changed

 

[rain_networks]

What contact number are they contacting me on because my cell number has changed

wish....this is way too hard! - I have PM's you an email address to contact

 

[Sl8er]

Don't post your email in public.

* You should probably also edit your response to him (the quoted part) and remove his email address -if that was his address

 

[The_Ogre]

It should be illegal for people like OP to be on the internet

 

[Lyndal Mpaly]

Hi, okay, after trawling through various names I found you on our system. I have sent your query to our VIP team and someone will reach out in the next hour to two to assist. Cheers

Hi I'm trying to purchase my Rain simcard, when doing the payment it keeps saying declined which is impossible. I have emailed Peter this morning he has not responded as yet. Can you please get someone to call me. Thanks