Can't recieve calls from fellow VM users

B

BravoFox

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I wonder if anyone may have the same problem as me, and not even maybe realizing it...

I first took out a new contract for my wife with Virgin and, about a month later. I ported my Vodacom number to Virgin.

My wife sometimes complained that she could not reach me and she frequently got a “The Subscriber is not available” message. She though I was busy with gprs on my phone, or kept rejecting her calls.

About a week ago, she was complaining again, and I started testing it. To make a long story short, it seems that other users of Virgin mobile who tries to call me 9 out of 10 times gets a message “The Subscriber is not available” whereas Telkom, Vodacom, MTN can call me just fine.

I have tried their useless call-centre, but I got response like: “Your wife's number must be blocked on your phone” or “Your phone may be broken” etc..
I know her number is not blocked (My phone does not even have the feature) and anyway, I have tried calling my number from other Virgin SIM cards and I get the same result

Has anyone got a situation with a ported Vodacom number where fellow Virgin subscribers cannot reach you?
 
Chuck the VM SIM and get one from MTN/VodaCom. It's quite sad how VM South Africa managed to fsck up something revolutionary that works in many other countries.

I went with VM when they first came onto the country. Got a Virgin Money credit card too (thank god it's still a good deal). I enjoyed the whole funky 'rebel' idea and the discounts they offered, but when the overseas Virgin staff left after 6 months of training the local staff, things went down the toilet. You can't even get hold of the VMobile call center nowadays I hear.
 
Same problem here. Also happens sometimes with cell c users. If you actually manage to find anybody who knows whats potting let me know.

Had the same problem a few months ago but across all networks. After a few MONTHS of pain and blood i eventually got them to reload the phone software and that sorted out the problem. Don't want to have to go through that again if i can help it.
 
I have the same issue...!!! Had my contract for a year and a half already and have NEVER been able to call my brother. Although when he calls me I recieve the call!! WTF???
 
This could just be that your number is ported. I couldn't get sms's from Cell C when i ported to Voda but it was because cell C was still sending it to MTN instead of Voda.
Logged a problem with vodacom and they sorted it out with cell c
 
Update: Well, my main concern was my wife not being able to call me, so she took out a contract with Vodacom. I cancelled her virgin contract and they put her on prepaid and lo and behold: she can call me now from here virgin number.
My other problem I discovered right after my first post is that I cannot call one of my friends who is using Vodacom.
 
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