AchmatK
Honorary Master
Haven't been here in a long time.
Speeds have been crap for the last 6 months but haven't bothered complaining as I will not be renewing in March when my contract is up. Might just move down to a lower package for backup.
I have a 2mb modem with the uncapped option. One of the older accounts. I think wireless 5 or something like that. I schedule all my downloads between midnight and 8am. My cap has run out and I am aware of it but this month instead of websites opening slower I keep getting the iBurst page indicating that my cap has run out and I need to click to by additional data. I know my cap is finished but have the uncapped option. before it use to give me the option to continue to website that I had just entered. Now the only option I have is buy more data.
Please fix this. My email is working fine. Only websites that are not loading. I called the call centre last night and they reset my modem from their side but 30 minutes later was back to the above. If I reset my connection it works for 5 minutes before again going to the iBurst page.
I know my cap is finished. Just allow me to browse on the lower uncapped speed that I am paying for.
What's the penalty fee for early cancellation or package downgrade. My current package end at the end of March 2013.
Speeds have been crap for the last 6 months but haven't bothered complaining as I will not be renewing in March when my contract is up. Might just move down to a lower package for backup.
I have a 2mb modem with the uncapped option. One of the older accounts. I think wireless 5 or something like that. I schedule all my downloads between midnight and 8am. My cap has run out and I am aware of it but this month instead of websites opening slower I keep getting the iBurst page indicating that my cap has run out and I need to click to by additional data. I know my cap is finished but have the uncapped option. before it use to give me the option to continue to website that I had just entered. Now the only option I have is buy more data.
Please fix this. My email is working fine. Only websites that are not loading. I called the call centre last night and they reset my modem from their side but 30 minutes later was back to the above. If I reset my connection it works for 5 minutes before again going to the iBurst page.
I know my cap is finished. Just allow me to browse on the lower uncapped speed that I am paying for.
What's the penalty fee for early cancellation or package downgrade. My current package end at the end of March 2013.
