Cap Usage Checking?

bump.....


any news on a usage tracker.

it seems very crap that they cant have one....

come on neotel, sort it out.
 
You can expect to see the first phase of the solution around June.
 
jay-co said:
bump.....


any news on a usage tracker.

it seems very crap that they cant have one....

come on neotel, sort it out.
Click to expand...

I just can not believe that people can accept the fact that there is no way to track their usage????

I have called the helpdesk for the past month every second day and every time they told me there is no data usage reflected!!

Now i ask you, How the Hell am i supposed to know when i reach my 10GB Cap??? But come the end of the month, Neotel will charge me for what they believe i have used.

I have sent them a mail and got some legal representation to assist as i WILL NOT PAY one cent more than R699 for the month.

This is totally unacceptable and i think that we need to start standing together and maybe draw up a petition or something to take to Neotel's board of directors that we will not be liable for any additional costs if we go over our cap's if there is no way to monitor or prove our data usage.
 
Valken said:
I just can not believe that people can accept the fact that there is no way to track their usage????

I have called the helpdesk for the past month every second day and every time they told me there is no data usage reflected!!

Now i ask you, How the Hell am i supposed to know when i reach my 10GB Cap??? But come the end of the month, Neotel will charge me for what they believe i have used.

I have sent them a mail and got some legal representation to assist as i WILL NOT PAY one cent more than R699 for the month.

This is totally unacceptable and i think that we need to start standing together and maybe draw up a petition or something to take to Neotel's board of directors that we will not be liable for any additional costs if we go over our cap's if there is no way to monitor or prove our data usage.
Click to expand...

I'm with you Valken. Give me a petition to sign and it'll be done in a second. I, for one, don't think the board of directors actually know what's going on with the current issues.
 
Hmmm..

Starting to think the same thing. I just posted on another thread now that it doesn't help to even escalate it to Neotel's HO complaints department.

I have two ref no. with them over a month old now, but they promised me the world they are not like the call center and they will contact me back within 48HRS with a resolution, this from a guy Called Christopher at the Complaints department.
 
Neotel said:
@ jarrodr:

You can expect this latest in the 2nd quarter. Testing is ongoing with the feature and only when it passes QA will it be released.

We are working on 3 options: Online viewing, Email / SMS notifications and a realtime dashboard tool that the user installs on their PC / Mac. However; notifications via email / SMS may arrive earlier.
Click to expand...

What happen to this promise here.
 
Neotel said:
@ jarrodr:

You can expect this latest in the 2nd quarter. Testing is ongoing with the feature and only when it passes QA will it be released.

We are working on 3 options: Online viewing, Email / SMS notifications and a realtime dashboard tool that the user installs on their PC / Mac. However; notifications via email / SMS may arrive earlier.
Click to expand...

Well its now past the second quarter so when we getting it???:sick:
 
PM him - hes been responding recently. He rarely posts on a thread. Im not sure if this is a new new rep cos ive actually been getting good feedback.
 
what would a pm help?
why cant he just say it to all.
not just me who needs it...
 
What would a pm help? Seriously? How hard is it to pm him and post the response here? Quit being a hard ass - if you want a response then go get it from him instead of bitching continuously.
 
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