Cape Connect (Internode network?)

8BitLife

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Hi all,

So the body corporate in my new apartment building went with Cape Connect as their fibre network provider which means I also MUST go with them as my ISP as they are not like Vumatel/Openserve/Octotel which opens their network to other ISPs. Any reviews on Cape Connect's network?

They say on the application form 'home fibre (internode network)'. What is an internode network? Just fancy tech talk or does it actually mean something?
 
Could be the FNO as per their website:

Screenshot 2022-02-14 at 15.10.35.png
 
Could be the FNO as per their website:

View attachment 1244108
Right. Then I am so confused because they said it is their network. Body Corporate also told me it is Cape Connect backbone but I can choose my own service provider yet Cape Connect told me their network is not open something something and we can only use them as an ISP (I would assume the same way Herotel sells direct to consumer on their fibre network instead of through an ISP.)

So I am so confused. Don't know what the f is going on.
 
Right. Then I am so confused because they said it is their network. Body Corporate also told me it is Cape Connect backbone but I can choose my own service provider yet Cape Connect told me their network is not open something something and we can only use them as an ISP (I would assume the same way Herotel sells direct to consumer on their fibre network instead of through an ISP.)

So I am so confused. Don't know what the f is going on.
Try plug your address into another ISP coverage page on Internode to see if they show coverage

Most likely its open access but you never know if its a special contract etc
 
Right. Then I am so confused because they said it is their network. Body Corporate also told me it is Cape Connect backbone but I can choose my own service provider yet Cape Connect told me their network is not open something something and we can only use them as an ISP (I would assume the same way Herotel sells direct to consumer on their fibre network instead of through an ISP.)

So I am so confused. Don't know what the f is going on.
@portcullis
 
Try plug your address into another ISP coverage page on Internode to see if they show coverage

Most likely its open access but you never know if its a special contract etc
Ok. If you go to internode.co.za you get this:
1644845192801.png

So Internode and Cape Connect are one and the same.
 
Let's go back to the beginning.

People tend to forget that we connected our first FTTH customer to our own fibre in 2009 and have been building our own fibre network in the Helderberg basin in a sustainable way every since.

Back then it was us and SmartVillage providing FTTH. People laughed at us and told us we were wasting our money as this "fibre thing" will never catch on.

If you build 50 to 100km of fibre a year, year in and year out for 13 years, you end up with a sizeable network.

Three years ago we made the network open access. One of the reasons we opened our network and renamed it Internode was the fact that Body Corporates / HOAs / Trustees pressured us to allow other ISPs.

With other ISPs not coming to the party and us losing a fortune each month trying to keep the network open, agents provocateur in almost every building or complex we rolled fibre out in got onto the Body Corporate / HOA / Trustees and simply called up other FNOs and had them build over us. There are maybe 1,000 properties left in Somerset West where we are the only fibre provider. Many streets have us, Frogfoot and Openserve. Many estates have us and Frogfoot, or us and Octotel or us and Openserve.

After two years of pleading and bleeding, we could not get any of the big ISPs to join, so we closed our network again. The infrastructure is paid for - remember, we build sustainably - so we can sell a 2Mb for R99.

We're not a bad ISP and our fibre's pretty decent too:
 
Ok. So I am moving and thus cancelled my service with Cape Connect. Completed a cancellation form for them and in it was the following clause:

'Cape Connect Internet has a no-returns policy. Once a client link is cancelled, it is not re-established for that client at any point in the future.'

At first I was, surely this is just some kind of IT talk I don't know. Surely they are not saying they will not take me back as a client. So I confirmed it with them, and yeah. When you cancel your fibre service with CC, they come to your place, take their fibre equipment (for which I paid R1900 to have installed), cap it, and will not give you another fibre connection in the future.

The only way to get fibre in that unit again is for you to move out and someone new to move in, and then they will re-install the fibre.

My immediate reaction was to go 'How petty can a company be?' But then I thought I would give CC the benefit of the doubt to explain this one. So @portcullis would you mind explaining your reasoning for doing that?
 
Let's first talk about what we take and what we don't take.

Did our sales team offer you service on a different FNO at your new home?

Just like any other FNO, the ONU / ONT or Active Fibre media converter belongs to us. You did not buy it and you do not own it. Just like you do not own it on Vumatel, Openserve, Octotel, Frogfoot, MFN etc. When you leave, we take our equipment and leave your equipment. An installation fee is just that. You go month to month, you pay R1885 of the over R4,000 it costs us to install fibre into your home. If you sign a 24 month contract, you do not pay an installation fee.

As you are probably aware, there is a worldwide shorted of processors / chips / ICs. We are down to our second last box of 240 ONUs. The local companies that can supply have projected delivery dates of December 2022. We are expecting two more boxes of 240 from a Chinese supplier in October. If equipment is not in use, we recover it to connect people who want to be connected to us.

About the non return policy.

The non return policy is there to deal with ISP jumpers and is specific to the address you are located at. If you treated our staff civilly during your tenure with us, there is no reason not to apply for service at another address. If you behaved like a pig, feel free to become another ISP's problem. As I write this, our sales team has started the "monthend shuffle": moving clients who are relocating off our own fibre onto FNO fibre, LTE or fixed wireless. If you are honest, say that you have money problems and need to take a break, we understand and will put a service on hold. However, the days of ADSL and ISP hopping are over. We've had clients with multiple FNOs in their homes cancel their FTTH with us and switch to another ISP on another FNO for no reason other than that ISP is five Rand a month cheaper that us. Then six months down the line when the FNO raises it's prices to it's ISPs, suddenly they want to come back. Now we have to find equipment to connect them up again. Remember that chip shortage? It's real. We don't know how we're going to connect new FTTH clients a month from now when our stock of ONUs runs out.
 
Let's first talk about what we take and what we don't take.

....
Mmm...interesting points you make there but when I moved out of my Vumatel connected apartment in January, nobody from Vumatel requested to come over and collect it. I am pretty sure it is still there, left for the new tenant.

But ok, I understand there is a semiconductor shortage and I will give you that.

But as for the ISP hopping, not so much. I understand if you are an ISP on Vumatel/Octotel/Whoever and are tired of ISP hoppers, but with the set up we have, you are the network provider as well the only option as ISP. I cannot hop to another ISP even if I wanted to.
 
Mmm...interesting points you make there but when I moved out of my Vumatel connected apartment in January, nobody from Vumatel requested to come over and collect it. I am pretty sure it is still there, left for the new tenant.

But ok, I understand there is a semiconductor shortage and I will give you that.

But as for the ISP hopping, not so much. I understand if you are an ISP on Vumatel/Octotel/Whoever and are tired of ISP hoppers, but with the set up we have, you are the network provider as well the only option as ISP. I cannot hop to another ISP even if I wanted to.

Vumatel's pockets are much deeper than ours. For all we know, they probably have a quarter of a million active ethernet boxes in store rooms with another half a million on order. Remember, Cape Connect is owned by a single mother who cashed in her pension in 2008 to start the company. We are 100% self financed and do not have secret investors.

If we are the only ISP where you are, there's always LTE. But that's not relevant to this, as you're moving.

There are very few locations where we are the "only act in town". The vast majority of our precincts either have been overbuilt, are being being overbuilt, or agents provocateur in the precincts are doing everything in their power for other FNOs to overbuild us.

It's the old story: How do you get a girlfriend or boyfriend? Have one. If you're single, nobody's interested. It's the same with fibre. We identifya green field that nobody else is interested in, invest and build. Within days of the service going like the moaning starts; "I don't want to use Cape Connect. I want to use ABC." People who've never used us, but for some reason kick back at the people who made an investment to bring them fibre.

When our network was still open access, a certain cellular company decided that they would rather move clients who had relocated to any of our precincts to LTE, rather than run a cross connect from them to us in a Teraco meet me room. At the end of the day, that's all it takes for any ISP to provide a service on our network - one little piece of fibre optic cable between two patch panels. In one precinct one of those new residents kicked, screamed and threw tantrums to the point where he was co opted to the HOA with the sole agenda of getting another FNO that has the cellular company as an ISP into the estate. He succeeded, but ironically, of the 320 apartments in the estate, 190 were live when the new "official" FNO launched, 240 are now live clients of ours as of this morning and the other FNO is unable to cover it's layer 2 costs each month and running the site at a gross loss.

If you stop and think about what he did: He was paying more for a capped FTTH service at his previous residence than he would have paid for an uncapped service on our network. He was then moved to a capped LTE solution that would still have cost him more than our uncapped FTTH. Yet, he fought tooth and nail for a FNO to build so that he could pay that FNO more than he would have paid us. Doesn't make sense, does it?
 
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