I got a new iPhone 13 yesterday and transferred all my data from my old phone to my new phone. I tried logging into my Capitec app on the new phone, but it had some issues due to my profile not being closed on my old phone. Branch sorted it out for me today, reset my profile and gave me a temporary pin. I enter my account number into the app, followed by the temporary pin, then my new pin twice. Then it sends the verification SMS. I can hear the SMS going through. The app then starts its 5 minute countdown timer, which eventually runs out, and it's just sitting there forever. The branch told me to just restart my phone, uninstall and reinstall the app, etc. Been doing that for HOURS now. No joy. Has anyone else experienced this? Anything I can try to fix it? I need to make payments, with this being month-end and all...
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Capitec App Activation Issues
- Thread starter Lotster
- Start date
check the above site , had issues receiving OTP and messages.
RudderVator
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Do you mean that the verification SMS arrives on your phone as an OTP but you are not able to manually type in the OTP instead the Capitec app has to read your SMS’s to verify the code was received?
Or do you mean that the Capitec app sends an SMS from your device and the sound you are hearing is the SMS has been sent tone of the iPhone?
No I can hear the sound of the SMS being sent. iPhone makes a kind of whoosh sound when a message is sent. But there's no confirmation SMS coming in from Capitec's side.
RudderVator
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Ah makes sense. So the Capitec App sends an SMS to some number.
Strange implementation I have to say… so I assume the App then waits for either a reply or waits for a signal being sent over the internet to the App.
I assume once the app is registered then it starts to use only 2FA instead of any form of SMS or USSD to verify transactions.
SMS and USSD is pretty vulnerable to sim swops or when you abroad might not be able to use the app at all.
Yup, I agree. The whole system is very dated and dodgy by today's standards. Oh and apparently very buggy as well.
In case someone stumbles onto this thread, after three days of struggling I finally got some answers and, if not a solution, at least a workaround.
After making a lot of noise on Capitec’s social media I was told that there are known issues with the current version of Capitec’s app, specifically with iPhones and also on the MTN network (a double whammy for me). Technicians are apparently working on it.
Meanwhile I had to uninstall my app and re-activate my internet banking using a token, like I used 12 years ago when I opened my account, just so I can bank. I find it ridiculous but at least I can make my payments now.
Two suggestions that I got while struggling, that didn’t work for me but may help someone else, are:
1. Let Client Services change your verification method from SMS to email.
2. As per a message I received from their support staff on Twitter:
Kindly send an SMS with the word “Test” to the following numbers:
• 30857
• Vodacom - 278200506030007
• MTN - 2783920660000009
• Cell C - 27840030857
• 8ta - 2781160001630857
You then send the activation SMS manually to whichever of the above numbers were successful in sending the “test” SMS. The steps for this are as follows:
1. Open the Remote Banking App
2. Enter the Account number and the Remote banking PIN, proceed
3. Copy the text that is on the SMS screen - it will look something like: “Capitec activation: xxxxxxxxxxxxx”
4. Create a new SMS and paste the text copied previously as the SMS body
5. Send the new SMS to whichever of the above shortcodes were successful in sending the original “test” SMS
6. Go back to the Remote Banking App, there should be a banner stating ‘Activating’
I hope this helps someone!
After making a lot of noise on Capitec’s social media I was told that there are known issues with the current version of Capitec’s app, specifically with iPhones and also on the MTN network (a double whammy for me). Technicians are apparently working on it.
Meanwhile I had to uninstall my app and re-activate my internet banking using a token, like I used 12 years ago when I opened my account, just so I can bank. I find it ridiculous but at least I can make my payments now.
Two suggestions that I got while struggling, that didn’t work for me but may help someone else, are:
1. Let Client Services change your verification method from SMS to email.
2. As per a message I received from their support staff on Twitter:
Kindly send an SMS with the word “Test” to the following numbers:
• 30857
• Vodacom - 278200506030007
• MTN - 2783920660000009
• Cell C - 27840030857
• 8ta - 2781160001630857
You then send the activation SMS manually to whichever of the above numbers were successful in sending the “test” SMS. The steps for this are as follows:
1. Open the Remote Banking App
2. Enter the Account number and the Remote banking PIN, proceed
3. Copy the text that is on the SMS screen - it will look something like: “Capitec activation: xxxxxxxxxxxxx”
4. Create a new SMS and paste the text copied previously as the SMS body
5. Send the new SMS to whichever of the above shortcodes were successful in sending the original “test” SMS
6. Go back to the Remote Banking App, there should be a banner stating ‘Activating’
I hope this helps someone!
Luvdoll123
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Thanks my brother will give it a try
Thank you very much. This actually helped me as I had sim swapped after the last time I activated my capitec app. I followed the steps above then capitec sent an email, to my registered email address, which had an otp that I used to complete the activation.
