Capped before using up my bandwith

C

concerned

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Since yesterday my download speeds are very low, upload speeds - ok and my bandwith hovering around 600MB remaining from my 3 GB allowence.

According to the iBurst speed test as of 5 min ago my download speed is 1.80 kbps and my upload speed is 206 kbps. I live near Northgate.

I unplugged my modem and left it unused overnight, hoping my IP will change (read about dead IPs). Did not help.

(edit) Just checked my IP address according to whatsmyip.org is 196.2.118.xxx. So doesn't look like the xxx.x.64.xxx range mentioned in another post.

I have no Telkom line and can't afford to spend 20 min on cell phone talking about MTUs with the helpdesk. Can someone please suggest a way to get my speeds back to normal.

Thanks
 
Last edited:
Randpark Ridge

I'm in the Randpark Ridge area and am also getting really bad speeds. Seems a bit better this morning, but yesterday was almost imposible.

Anyone else experiencing slow performance in the Randparkridge / Northgate area?

Issues with the Randparkridge base station? (Started after the rain storm on Friday night)
 
The "dead" xxx.xx.64.xxx applies to CT only, but someone up north might know which "dead" range applies to JHB areas.

The 64 range is still dead as of a few min ago in CT.
 
@concerned, try changing IPs until you get one that works, if you are not going through a router then just remove the power plug from your modem for 5 to 10sec and check your speed again, if it is still way too low repeat the above until you find an IP that works, it could take 3 to 5 tries in a row before you get an IP that will work.

If you are going through a router then just use the router software to "disconnect" and then "connect", this can also take a few tries before you find an IP that works.
 
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I'm also having extremely slow speeds & am in Randpark Ridge aswell, just getting pages to load is a flippin mission in itself :(
 
still bad

Thanks for your messages.
I think you are right - it must be a problem with the tower. I can't believe they left it outstanding for 2 days!
I hope someone at iBurst reads this forum post and fixes the situation. It is truely disappointing - paying 599/month and getting 2 kbps download speeds!
 
update

As of 8:30 on Monday morning (30 October), the quality of service is still heavily degraded. The download speed as per the iBurst speed test is 26.7 kbps - less than what I used to get in 1996 on my 36 kbps dial-up modem.

The iBurst support page states some problems with the base stations in the northern suburns but all are marked RESOLVED.

Concerned
 
Still not fixed!

I'm still experiencing poor performance! Anyone had any feedback from the Helpdesk?

Cheers,

Thorin:mad:
 
Ed Ha;;'s reply

This is what I got from Ed Hall:

Hi

There was a problem, but it should be resolved now, please let know if otherwise.

Regards

Ed Hall
Click to expand...

After which I told him that the problem is getting worse. He then asked me to provide my username and never returned the email.

This is getting quite frustrating - it is now the 3rd day of this crap.
 
Experiencing poor download speeds!

Hi concerned and others,

I live opposite The Dome and am also experiencing pathetic download speeds.

So this is definitely a base station issue. If iBurst cannot resolve this issue in a period of three days, then i am going to be terminating my contract.

I will be honest and say i don't have time for k*k service especially when i use the service for business purposes as well.

I am on exactly the same package as you are and have around 1Gig left. I am using a DTM which practically sitting "outside" to get best signal etc.

In addition, if customer service is like i have experienced in the past from iBurst, then i think iBurst should close shop and peddle their crap to the fish! (Even fish are not that stupid!)

:mad: :mad: :mad: :mad:
 
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I can't even connect to the Randpark Ridge tower at all.

I tried alst night and this morning and I got nothing at all...


Is it still down people? I need it tonight when I go home.
 
GavinMannion said:
I can't even connect to the Randpark Ridge tower at all.

I tried alst night and this morning and I got nothing at all...


Is it still down people? I need it tonight when I go home.
Click to expand...
Same here. Northcliff has been half the speed and double the latency for the past 3 days. Nice. Very nice. Makes me happy. Now I can't play online. What am I suppose to do now? I also need it tonight when i go home!


Has anyone noticed this report?
Bedfordview outage due to unscheduled maintenance.
Click to expand...
How do they do maintenance without it being scheduled?? Do the techies just go wherever they please and what they feel like doing?
 
Last edited:
No, they need to do maintenance because something has gone wrong, so it is unscheduled, I would assume.

They might as well have said it was because of a failure in equipment or something.
 
still bad

My email to Ed Hall today:

Dear Ed,

A day after our last communication, I am still awaiting for a reply from you and/or improvement in my speed.

I am currently waiting in excess of 1 minute for the iBurst.co.za website to load and am unable to even perform a speedtest.
I have not checked my bandwith (as I am unable to due to slow speeds preventing me from loading the iBurst website), but I am sure I haven't used it up. I would like to know when is the service going to be restored and what kind of compensation will iBurst provide for the lost bandwith and lack of service for the past 4 days?

Regards,
Name

On 30/10/06, concerned wrote:
> username: username
>
> See attached speed test
>
> On 30/10/06, Ed Hall <[email protected]> wrote:
> > Hi
> >
> > What is your username?
> >
> > Ed Hall
> > Head: Customer Support<?xml:namespace prefix = o ns =
> > "urn:schemas-microsoft-com:office:office" />
> >
> >
> > iBurst
> >
> >
> > Instant, Fast, Wireless Internet
> >
> >
> >
> >
> > Cell
> >
> > :
> >
> > +27 82 490 8889
> >
> > Tel
> >
> > :
> >
> > +27 11 676 6112
> >
> > Fax
> >
> > :
> >
> > +27 11 676 6005
> >
> > Email
> >
> > :
> >
> > [email protected]
> >
> > Web
> >
> > :
> >
> > www.iburst.co.za <http://www.iburst.co.za/>
> >
> > Address
> >
> > :
> >
> > 66 Park Lane, Sandton, 2196
> >
> > PO Box 651921, Benmore, 2010
> >
> >
> >
> > This email and any files transmitted with it are confidential and
> > intended solely for the use of the individual or entity to whom they are
> > addressed. If you have received this email in error please notify the
> > system manager. Please note that any views or opinions presented in this
> > email are solely those of the author and do not necessarily represent
> > those of the company. Finally, the recipient should check this email and
> > any attachments for the presence of viruses. The company accepts no
> > liability for any damage caused by any virus transmitted by this email.
> >
> >
> > -----Original Message-----
> > From: Concerned
> > Sent: 30 October 2006 14:14
> > To: Ed Hall
> > Subject: Re: heavily degraded service Northgate
> >
> > Hi Ed,
> >
> > Continues to be heavily degraded! Takes me minutes to load a page! It,
> > actually, is worse than it was this morning.
> >
> > Regards,
> > Name
> >
> > On 30/10/06, Ed Hall <[email protected]> wrote:
> > > Hi
> > >
> > > There was a problem, but it should be resolved now, please let know if
> > > otherwise.
> > >
> > > Regards
> > >
> > > Ed Hall
> > > Head: Customer Support<?xml:namespace prefix = o ns =
> > > "urn:schemas-microsoft-com:office:office" />
> > >
> > >
> > > iBurst
> > >
> > >
> > > Instant, Fast, Wireless Internet
> > >
> > >
> > >
> > >
> > > Cell
> > >
> > > :
> > >
> > > +27 82 490 8889
> > >
> > > Tel
> > >
> > > :
> > >
> > > +27 11 676 6112
> > >
> > > Fax
> > >
> > > :
> > >
> > > +27 11 676 6005
> > >
> > > Email
> > >
> > > :
> > >
> > > [email protected]
> > >
> > > Web
> > >
> > > :
> > >
> > > www.iburst.co.za <http://www.iburst.co.za/>
> > >
> > > Address
> > >
> > > :
> > >
> > > 66 Park Lane, Sandton, 2196
> > >
> > > PO Box 651921, Benmore, 2010
> > >
> > >
> > >
> > > This email and any files transmitted with it are confidential and
> > > intended solely for the use of the individual or entity to whom they
> > are
> > > addressed. If you have received this email in error please notify the
> > > system manager. Please note that any views or opinions presented in
> > this
> > > email are solely those of the author and do not necessarily represent
> > > those of the company. Finally, the recipient should check this email
> > and
> > > any attachments for the presence of viruses. The company accepts no
> > > liability for any damage caused by any virus transmitted by this
> > email.
> > >
> > >
> > > -----Original Message-----
> > > From: Concerned
> > > Sent: 30 October 2006 08:56
> > > To: Ed Hall
> > > Subject: heavily degraded service Northgate
> > >
> > > Dear Ed,
> > >
> > > I refer you to my post on myadsl.co.za
> > >
> > > http://mybroadband.co.za/vb/showthread.php?p=724905#post724905
> > >
> > > When is the problem going to be resolved? I am having a hard time
> > > working from home with such slow speeds.
> > >
> > > Attached is an image capture of the speed test I did yesterday.
> > >
> > > Regards,
> > > NAME
> > >
> >
> >
>
>
>
 
I was wondering if users that reported problems around Northgate and Randpark Ridge could please post speed tests and report if they are still experiencing problems.

I took the decision to post here the email conversations with the iBurst support regardign this matter.

Ed,

The facts are:

1. Since Saturday last week the download speed was between 2 and 20 kbps
2. This rendered your service unuseable, except for uplaod
3. I had more than 500MB of data on my account when I first contacted you on Sunday
4. On Monday you said that the base station was fixed this morning (assuming Monday).
5. The speeds as per your own speed test were the same slow speeds. Conclusion: your base station was not fixed.
6. Other users also reported the same problems
7. Yesterday at 6 pm I could not even load your iBurst page to check my bandwith and/or do a speed test. The speeds were awful
8. "Miraculously" at 12 midnight problems seemed to have been alleviated. Doing a speed test now, I still get a quality of service 4%, though I can now at least load pages.

I apologose, but I have no way of knowing whether you received my email or not - you do not send read receipts and you did receive all my other emails.

Compensation is in order for all users who lost their bandwith (SA ISPs seem to alledge that GBs cost gold, so I personally, would like to see my unused MBs staying in my account) due to iBurst's malperformance in the past four days and perhaps an apology for the inconvenience. Personally, I had to adjust my schedule to find an Internet connection to be able to work properly.

You finished your email:
> Lets get the facts first before we discuss compensation and the best way
> forward.

I do hope this is not said in a condescending manner. I am a foreigner and English is not my mother tongue and perhaps am mistaken abouit the tone, especially since I know iBurst would never treat their customers condescendingly.

I hope this email was a step in the direction of establishing the facts as per your suggestion. I am available to perform more tests until the service is once again back to normal. Before the outage, my download speed was around 400 - 600 kbps.

Regards,
Name
- Hide quoted text -





On 31/10/06, Ed Hall <[email protected]> wrote:
>
>
>
> Name
>
> I never received your email with your user name details. will check what
> bandwidth you have left and let you know if this is the problem. The base
> station was back to normal yesterday so it is not that. Speeds and
> throughput performance are all OK in the region.
>
> Lets get the facts first before we discuss compensation and the best way
> forward.
>
> Regards
> Ed
Click to expand...
 
Hi Concerned.

Lets not jump the gun.Its very easy to blame Iburst.Ed Robinson is correct.Get the full story before you start asking for compensation.Before u start blaming iBurst go to the source of the problem.Iburst is very stable and reliable in the right hands and with good signal
 
ubercal said:
Hi Concerned.

Lets not jump the gun.Its very easy to blame Iburst.Ed Robinson is correct.Get the full story before you start asking for compensation.Before u start blaming iBurst go to the source of the problem.Iburst is very stable and reliable in the right hands and with good signal
Click to expand...
from the incident report:
25/10/06 Base station outage 25/10/06 Randburg, Randpark Ridge, Strijdom Park, Constantia Kloof, Honeydew iBurst base stations CRITICAL RESOLVED Details Major node failure at Randburg caused outages in various base stations
Click to expand...

clearly you didn't even have a tower, which should explain your no-speeds trying to connect to CT :)

The problem is: Is Ed right at what time the tower is fixed or are you right that they didn't fix the tower at that time? the resolved should surely be timestamped!

anyhow, i doubt he'll give you compensation considering, well you know what. But that you work from home...mmm, must've been excrutiating...
 
Back Up

Randparkridge tower appears to be back to its usual good performance. :)
 
back up too

Yes, Thorin, came back up in the early afternoon. Ed Hall says they didn't even touch the base station.
 
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