capping and packet loss related?

[fiddle_sticks]

I phoned iburst today to complain about my packet loss, between 20-50%, i was told that it was because i am capped. I have had the problem for about a week, but was only capped yesterday.

So why would packet loss increase when you are capped? and why have i never noticed this before?

Any idea what this is?

 

[T3ROR]

This is not the problem as I had the same problem from the beginning of the month. They just don't know what else to say or how to fix it.

 

[Ekhaatvensters]

Ja, that's rubbish imo.

Also never had packet loss while I'm capped, well besides any loss I might have had "uncapped".

They try to blame a lot of things on being capped, their data prices are pretty high you know. They once told me my cap of death was caused by my signal not being high enough to provide the capped service, which was a plain lie.

 

[fiddle_sticks]

i wish i could record that statement. i mean lying to the customer is just not on, and iburst gets away with it constantly.

did i mention that his first fix for my problem was to make sure my mtu was set to 1352?

 

[fiddle_sticks]

How am i able to test if the problem is on my side?
if i ping the iburst email server and get packet loss is that a problem with my connection?

 

[Ekhaatvensters]

Most likely, try the iBurst DNS servers as well. Most of the time you will have no packet loss to those IP's and it's only outside of their network.

 

[Hein_JHB]

I also had the same problem when i had 1gig left and my browsing speed was very bad and I had alot of time out's and they said that I am not getting good signal but normally I get 1Mbit on torrents and also on web based downloads.

I baught a Omni antenna and get better signal but I am capped now and I am not getting the 64k capped speed. I am connected to the Roodepoort tower (tower 9) with a omni antenna near Cresta with signal of -74 and (9/10) when checking with utTraceStar

I will defnitly complain if I have the same problem on the beginning of November month

 

[Ivan...]

...but normally I get 1Mbit on torrents and also on web based downloads.

[offtopic]
1mbps on torrents, and how exactly do you get that?
[/offtopic]

 

[Hein_JHB]

I mean 100KB/s

 

[Ekhaatvensters]

Close enough, what are you using?