2. How are goods shipped to me from StopShop.co.za ?
1. All orders as from the 28th April 2009 are shipped and delivered by DHL Express (door to door delivery) for non-bulk orders, other couriers may be used for bulk orders.
2. Orders are shipped directly from the manufacturers that we work with unless otherwise stated in the product description.
3. Insurance (optional): please contact us immediately after placing your order so that we may provide the insurance cost (approx +3%).
4. Customs clearance paperwork and procedures are handled by the courier (DHL). They may need to contact you in certain cases to confirm details of a shipment.
3. How do I receive my order ?
1. DHL requires a signature from the recipient for delivery, this is a fast and secure way to have your products delivered.
2. It is essential that you provide a full, accurate shipping address (physical address), and a valid contact number.
3. If there are Tax/Vat, Import Duties or other Taxes to pay on the goods due to import rules, the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately we cannot offer advice or estimates about import fees or other taxes as these vary, depending on the many different products and import regulations. When creating your account please note that if a business name is used, your business will be billed/charged Tax/Vat, Import Duties etc.., the courier will contact you prior to delivering the goods to advise the total amount which will have to be paid for before receiving the goods.
4. In many cases and depending on import rules, both businesses and private users will be charged and liable for Tax/Vat, Import Duties etc.., these are for your account and not Stop Shop's responsibility.
