Catsdigital Online Store :mad:

S

sal12344

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Worse online store ever.
I bought an item on sale a few weeks back and had to call daily to get it. Eventually I accepted their story about Sony allocating the stock incorrectly and waited 3 weeks for the item to arrive.

So on Wednesday I placed another order and paid Immediately via eft FNB to FNB.

Again no acknowledgment of payment. And today I call, and the guy in charge of the Web Store is curt and says he will check and hangs up. He also has not responded to my email previously he is a total dick to be honest.

I will probably get my item a week or so from now, but just a warning, its no Takealot or LandmarkPC or Wootware.
They cant even lick Esquires Balls and that's saying a lot.
 
My only experience with them wasn't lekker. I felt like I was inconveniencing them. I'd rather pay slightly more to another retailer who treats me like king than be made to feel guilty over a simple purchase. Personally, I doubt I would ever buy anything from them online let alone walk into one of their brick-and-motar outlets.
 
Twista said:
Are Cats Digital that bad?

I am shocked.
Click to expand...
Yes they are, today I got an email advising that they cannot supply the item they are still advertising on their Website as part of their Yellow Ticket Sale. HTF do you advertise an item on SALE if you never had stock? So they have had my money for 10+ days and are now offering a refund.
 
Their shop in Brooklyn Mall closed down a while ago. There were Sheriff Of The Court letters stuck on the doors the last time I saw the shop.
 
I was rather disappointed when I went to a store to get a pioneer amp as advertised on their website and they basically told me they never have any pioneer amps but they have 1 sony in stock. They usually have cool toys in the window when I'm shopping with the wife though.
 
The shop in Brooklyn Mall is now called Gerrack Expert I believe. I bought a pair of headphones from them. They ordered the model I want (Sennheiser HD 380) within a day, called me to let me know it had arrived, and gave me a nice discount to boot. I've previously returned faulty earphones to them and they replaced them free of charge (through Sennheiser), TWICE. I've shopped there since they were called FotoCats, Cats Digital and now Gerrack. I don't have online experience with them and they do have a good relationship with Sennheiser, but I wouldn't write them off. I actually enjoy shopping there. Just my 2c
 
I bought my TV using their online shop, and had no hassles whatsoever. Got payment confirmation, delivery details the works.
 
AnthIste said:
The shop in Brooklyn Mall is now called Gerrack Expert I believe. I bought a pair of headphones from them. They ordered the model I want (Sennheiser HD 380) within a day, called me to let me know it had arrived, and gave me a nice discount to boot. I've previously returned faulty earphones to them and they replaced them free of charge (through Sennheiser), TWICE. I've shopped there since they were called FotoCats, Cats Digital and now Gerrack. I don't have online experience with them and they do have a good relationship with Sennheiser, but I wouldn't write them off. I actually enjoy shopping there. Just my 2c
Click to expand...

Fotocats in Brooklyn had the worst service and least helpful salespeople I've ever seen outside of Game.
 
Well I just received my refund. Game people are under trained. These guys are just arrogant pricks.
 
I remember dealing with Cats many many years ago... even then I wasn't impressed with their service.
 
Had the worst experience with them. The online admin guy was so unprofessional and started slinging personal insults over email.
 
From what I could figure the are one of the Expert Stores. My only dealing with an Expert Store is Tafelberg Furnishers. I expected at least that level of service. They stood by me when I had a issue with LG TV and LG tried to pull a fast one. Eventually they swopped it out for a Samsung. Now that's service.
 
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