Hi,
I took out a Cell C contract in September last year and realized after a few days that the network where I live was terrible (wife was using it so did not pick up on the issue immediately), I then contacted Cell C about the issue, by going into the store and filling in a network issue form. After a couple of days someone got back to me to say that they had adjusted the congestion on the tower and that the issue should be resolved. I waited a week and then contacted them again to inform them that the issue had not been resolved. After making me wait the mandatory week for a response I was told that they would look into the issue and provide feedback. This never happened.
I complained on Hello Peter and received a response quickly to say that I would be contacted. Surprise, surprise!!! This did not happen. I went back to store to find out what my options were and was told that I could keep the contract (with poor/no service) or cancel it at an upfront cost. They said that they had no control over assisting with the issue.
Subsequently, I mailed them AGAIN and even posted another issue on Hello Peter but to no avail. Is there anyone who can assist me in this regard as I am throwing money away every month and no-one at Cell C seems to want to help.
Regards.
I took out a Cell C contract in September last year and realized after a few days that the network where I live was terrible (wife was using it so did not pick up on the issue immediately), I then contacted Cell C about the issue, by going into the store and filling in a network issue form. After a couple of days someone got back to me to say that they had adjusted the congestion on the tower and that the issue should be resolved. I waited a week and then contacted them again to inform them that the issue had not been resolved. After making me wait the mandatory week for a response I was told that they would look into the issue and provide feedback. This never happened.
I complained on Hello Peter and received a response quickly to say that I would be contacted. Surprise, surprise!!! This did not happen. I went back to store to find out what my options were and was told that I could keep the contract (with poor/no service) or cancel it at an upfront cost. They said that they had no control over assisting with the issue.
Subsequently, I mailed them AGAIN and even posted another issue on Hello Peter but to no avail. Is there anyone who can assist me in this regard as I am throwing money away every month and no-one at Cell C seems to want to help.
Regards.
