Cell C Direct Buyers beware

[karen smith]

Telkom cables were stolen and desparate for internet contacted cell C with whom I have a cell phone contract. I enquired about purchase of a modem and the lady I spoke to mentioned about R400 - anyway was shocked to learn that it was R1399 - but Cell C does not care - simply because her job was to sell me a sim card - doesnt matter if she lied - everything is on tape - yet no feedback. No wonder the company's sales are dropping. Oh did I mention that in desparation for internet I went to Cell C shop 70 km away - and had to buy a stick which I did not want which came with free 3 gigs for R600 - none of this works in the mountains where I live. So its money thrown away. Cell C's answer boils down to the fact that even though I enquired about a price of modem/router - and that their staff member lied - she should have said I do not know the price - the mere fact that I agreed to the terms I have lost my case. Well of course they never return calls and it has cost me a fortune - now dealing with head office and also to no avail. Now big joke is they going to listen to recordings within the 7 day period from the time I received the sim card to see if I phoned to cancel the contract. Guess what Cell C - your seller lied and therefore I have spoken to a lawyer and you have lost your case. This is just to make all consumers aware - Cell C deserves the link Im posting below
Cell C drops in popularity Disgruntled Cell C customers are accusing the cellphone network of breaching the Consumer Protection Act and breaking promises. View Article<http://www.timeslive.co.za/thetimes/2013/08/20/cell-c-drops-in-popularity>

 

[hsmnel]

Did they put a gun to your head and said: buy the stick or else. Just wondering how you buy something you don't want?

 

[Piet Le Roux]

I had a similar experience with them...their staff are real good at arguing and passing the blame for lying to someone else but could not care if your problem were solved or if they treated you fairly. They took my money till the contract they BSed me into were over but never again!