Cell C Fibre committing unauthorized debit order fraud

[Kuga]

Signed up for Cell C Fibre online as they had a fantastic offer on Frogfoot ( I did my homework and price comparisons with various ISPs)

During the initial sign up phase, they requested credit card information for the initial upfront payment for them to install the fibre, which was fine.


They are now illegally running debit orders on my credit card, without my consent. I have repeatedly ask them to remove my credit card information from their system, to which they refuse. According to their OWN Terms and Conditions, we are able to pay monthly via EFT, which is what I want to do. They are refusing to do this and insisting on giving banking details, to run debit orders on the account.

Be very wary if you're going to use Cell C as an Fibre ISP

 

[Hemi300c]

Signed up for Cell C Fibre online as they had a fantastic offer on Frogfoot ( I did my homework and price comparisons with various ISPs)

During the initial sign up phase, they requested credit card information for the initial upfront payment for them to install the fibre, which was fine.


They are now illegally running debit orders on my credit card, without my consent. I have repeatedly ask them to remove my credit card information from their system, to which they refuse. According to their OWN Terms and Conditions, we are able to pay monthly via EFT, which is what I want to do. They are refusing to do this and insisting on giving banking details, to run debit orders on the account.

Be very wary if you're going to use Cell C as an Fibre ISP

I can only suggest go to the bank cancel and replace the credit card............

 

[Kuga]

I can only suggest go to the bank cancel and replace the credit card............

Going to exactly do this tomorrow.

I even sent them their own T&C's document to them, with a screenshot of the relevant section that states we can pay EFT. And still they don't to change their attitude on the matter.

I wanted to lodge a complaint with ISPA, but I see they are not listed as a member on there. Next step is ICASA.

 

[Koosvanwyk]

Going to exactly do this tomorrow.

I even sent them their own T&C's document to them, with a screenshot of the relevant section that states we can pay EFT. And still they don't to change their attitude on the matter.

I wanted to lodge a complaint with ISPA, but I see they are not listed as a member on there. Next step is ICASA.

Why not just approach your bank to reverse those debit orders. I have done this on many occasions