Cell c fixed lte webafrica

[schalu1993]

Hi all. So we received the modem and simcard on the 19th. And we are still getting red light on modem. Webafrica is just blaming it on the outage. We paid for pro rata and got invoiced for next month but we cannot use the internet? Have had numerous calls with webafrica but getting no luck. Any assistance will be appreciated. See attached picture

 

[bashan]

Hi all. So we received the modem and simcard on the 19th. And we are still getting red light on modem. Webafrica is just blaming it on the outage. We paid for pro rata and got invoiced for next month but we cannot use the internet? Have had numerous calls with webafrica but getting no luck. Any assistance will be appreciated. See attached picture

Request a credit until webafrica sorts it out.

 

[marioat1]

Have you logged into modem to check that it's setup correctly?
Have you tested simcard in a phone to confirm it's working?

 

[Sayf777]

Yip, maybe you need to input the pin code?

 

[DawieZA]

Best would be to logon to the 192.168.8.1 using admin as the username and admin as the password. The first page should give you an idea of what is wrong. The Cell C SIM that ships from Webafrica comes with the pin disabled, so I doubt that would be the problem.