Cell C invoiced me after cancellation : Help

[MrG]

I posted this on Twitter as follows: (MrG_SA)

@cellc_support Hi. I just received an invoice for an inactive account. "MyCellC" states: "subscription is not Active". Please help.

Cell C did promise to be in-touch, but that was 11:33AM yesterday.

I am concerned that they are going to bill me yet again this month.

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I did follow up with them this mornin:
@cellc_support Morning! Just making sure my request has not got lost in the twittersphere. G

I have not received any reply.

 

[Johnatan56]

First tell your bank to not let them debit your account. Then call CellC and get it sorted, make sure that you get it sorted before you hang up.

 

[MrG]

I just missed their phone call. Fail on my part.

 

[MrG]

So....

It has taken many attempts in order to get the assistance of Cell C.

They incorrectly billed me R299.00.

They managed to credit me R180.01 in order to arrive at the promo rate of R118.99 that I was paying.

However after 30 minutes on the phone the call center agent realized I should not be charged even that because I did cancel before the required cut-off time. She then offered to place the credit of R118.99 onto my voice contract for ease of billing. I agreed.

This month I received a R0.00 invoice for the data contract (correct) however no credit on my voice line.

Sigh