Cell C LTE Coverage Change

[YetiBe]

Morning all,

I've got a Cell C LTE contract through Web Africa. When we got home last night we found that we didn't have an internet connection despite the fact that the router was connected with reasonable 4G signal. I logged a ticket with Web Africa and they replied with the following:
"Unfortunately Cell C has performed network settings changes on their network
that has resulted in addresses previously on the border of the coverage signal to no longer be covered.
This is changes that unfortunately was not relayed to the various ISP's
beforehand and something we have no control over.

You may then need to cancel your service as Cell C won't investigate if we log
a fault to them as you're now longer have coverage.
If you do decide to keep the service, you do so at the risk of always having issues
like dropouts, and slow speeds etc."

Has anyone had similar problems or have more information on this?

Cheers,
Bevan

 

[marioat1]

Web Africa need to refund you as you deal with them, not cell c

 

[dotcat]

Morning all,

I've got a Cell C LTE contract through Web Africa. When we got home last night we found that we didn't have an internet connection despite the fact that the router was connected with reasonable 4G signal. I logged a ticket with Web Africa and they replied with the following:
"Unfortunately Cell C has performed network settings changes on their network
that has resulted in addresses previously on the border of the coverage signal to no longer be covered.
This is changes that unfortunately was not relayed to the various ISP's
beforehand and something we have no control over.

You may then need to cancel your service as Cell C won't investigate if we log
a fault to them as you're now longer have coverage.
If you do decide to keep the service, you do so at the risk of always having issues
like dropouts, and slow speeds etc."

Has anyone had similar problems or have more information on this?

Cheers,
Bevan

But you say you are still have signal. So it does not seem to be a signal issue as WA describes.

 

[YetiBe]

But you say you are still have signal. So it does not seem to be a signal issue as WA describes.

Yes, this is why I was so confused. We speculated that they had specifically disabled LTE only sim cards at certain towers... but this didn't make a lot of sense.
WA got back to me late this afternoon with the actual solution to the problem. My account has been capped. The reason that neither I, nor the first three WA people who looked at this picked it up is because their records show that I still have 20GB remaining. Apparently this was caused by a delay in their receiving usage data from their supplier, which they have now added as a ticket under their network status. I added a top-up and am back online. Thanks for taking interest.

 

[YetiBe]

Here's the ticket from WA's Network Status page if anyone is interested.

"
Date: Thu, 25 Apr 2019 09:54:00 +0200

We are experiencing the following network outage:
Infrastructure Provider: Cell C - Rain - Internet Solutions
Affected areas:

• National

Service impact : Top up requests are delayed and usage readings are incorrect.

Resolution: Our upstream engineers are investigating.

We expect this issue to be resolved by: No ETR

We apologise for the inconvenience and we promise to keep you posted with any updates from our infrastructure providers."