Cell C: Now paying for cellphone banking

[doubletrouble]

I have been unable to access my cellphone banking via FNB for the last few days. I kept getting a message saying that I need to recharge. Now before I continue I need to clarify the following:

1. On Cell C, I have never had to have airtime in my account to access cellphone banking.
2. I have R40.00 airtime in my phone, but yet I still get a message saying I have insufficient funds to access online banking.

I called FNB and they informed me that Cell C now charges for online banking ( I don't know how much) and we are also not allowed to use our top up airtime for this, we have to purchase airtime despite having airtime in our phones.

Major fail from Cell C!

 

[kingkin]

WTF Cell C

I have the same problem! The ironic this is that I only really use cellphone banking to buy airtime. So now you need airtime to buy airtime.
Pull yourself towards yourself Cell C

 

[The_Unbeliever]

Same here. I'm with Wizzit. All of a sudden I need to have airtime before using USSD commands...

 

[Other Pineapple Smurf]

CellC stopped using the topup/controlchat airtime for premium rated services a few months back. So this means if you want to send to a shortcode, you need to topup with airtime.

 

[hambone]

There are two code, I believe. *130*321# is zero-rated, and *120*321# is charging. I stand to be corrected though.

 

[zizo911]

On ABSA as well, can't by airtime if you don't have airtime.#Dumb