Cell-C Porting & 14302 Account Problems ?

[seanudal]

Hi,

I was ment to port to Cell-C from Vodacom on 30th Nov 2006, but it started working on the 10th of December. To date I am unable to get a account balance on 14302, nor with a SMS to 14302, the online account shows no free minutes nor itemized billing. Trying to login to C-Juice says this service is for Cell-C customers only.

I have had a case number since 14th December 2006, and no one at Cell C can reslove the problem. GPRS often stops working, and I am now staring to get more missed calls.

Not great phoning 14302 and told you are not a customer. Have had nothing posted to me either from Cell-C.

Can I get out of this contract considering the advertised services do not work?

Thanks
S.Udal

 

[seanudal]

Cell-C Porting 14302 solution

Hi,

I found the problem: Phones set on manual and connected to Vodacom tower as default for 082 number does not allow 14302 to work. I reverted the phone back to Cell-C tower and it works, go back to Vodacom and it does not.

I contacted Cell-C and they are now aware of the problem. I presume this is only a problem with ported numbers.

Regards
S.Udal

 

[ajax]

You could in addition be experiencing the "age old" problem where balances are not available during the first week of the month during their "billing runs"

 

[seanudal]

Cell-C Porting 14302 Billing Run

Hi,

I was told that by Cell-C but the problem contined after the run was complete. Other ported customers are now having the same problem.
All works as long as I only use Cell-C towers, which is a pity a signal strength in my Area is not good.

Regards
Sean