Sign up with GooglePorted to Cell C about a year ago, must say, has not been a pleasurable experience!!
So, to sum it all up, soft-barred three times and double charged by Cell C, received numerous call log numbers, promised feedback by four different departments and even tried by speaking to Deborah Aspoas on Facebook (Head of the Cell C call centre). I went right to the top and apart from speaking directly to Alan Knot Craig seems that nobody at Cell C is actually able to resolve this issue.
Looks like I am going to have to go to the Consumer Complaints Commission to try and get my money back
I pay Cell C via my credit card, my credit card stopped working so I requested a replacement.
Debit from CellC goes through on the +-26th of the month, my old credit card was stopped by FNB on +-24th June so the debit didn't go through but phoned them when I got my new card on +- 4th of July to give them my new card details.
CellC deducted the amount that should have gone through on the 24th of June on the 5th of July so I thought that was all sorted out. Needless to say it wasn't.
14th of July I receive a call from their accounts department telling me that I owe them money and notifying me that I was being cut off (the Cell C cutoffs departments seems to work mostly on Friday evenings or Saturday afternoons). I told them I had paid already and could prove it but they didn't seem to bothered and cut me off anyway.
Was reconnected quickly by their social media department, who seem to be the only department there able to organise anything (hello Teboho and Dumesani), after I started bitching on Facebook and Twitter.
Got another phone call from their accounts department, this time not on a Wednesday the 18th to tell me I was being cut off. Again not really interested in the fact that I had already paid and could prove it.
Reconnected again on the 19th, after bitching again on Facebook and Twitter, promised that it would be sorted out and would not happen again. Spoke to the CellC legal department and emailed them proof of payment and was told that it would be sorted out.
Disconnected again on the Saturday the 20th and reconnected again by the social media guys
Someone in the accounts department obviously thought that the easiest way to sort this out was to just bill me again for it. Was then charged by Cell C for the amount which they said I was outstanding (so was double charged for May in July once on the 5th and once on the 23rd )
JohnB
So, to sum it all up, soft-barred three times and double charged by Cell C, received numerous call log numbers, promised feedback by four different departments and even tried by speaking to Deborah Aspoas on Facebook (Head of the Cell C call centre). I went right to the top and apart from speaking directly to Alan Knot Craig seems that nobody at Cell C is actually able to resolve this issue.
Looks like I am going to have to go to the Consumer Complaints Commission to try and get my money back
I pay Cell C via my credit card, my credit card stopped working so I requested a replacement.
Debit from CellC goes through on the +-26th of the month, my old credit card was stopped by FNB on +-24th June so the debit didn't go through but phoned them when I got my new card on +- 4th of July to give them my new card details.
CellC deducted the amount that should have gone through on the 24th of June on the 5th of July so I thought that was all sorted out. Needless to say it wasn't.
14th of July I receive a call from their accounts department telling me that I owe them money and notifying me that I was being cut off (the Cell C cutoffs departments seems to work mostly on Friday evenings or Saturday afternoons). I told them I had paid already and could prove it but they didn't seem to bothered and cut me off anyway.
Was reconnected quickly by their social media department, who seem to be the only department there able to organise anything (hello Teboho and Dumesani), after I started bitching on Facebook and Twitter.
Got another phone call from their accounts department, this time not on a Wednesday the 18th to tell me I was being cut off. Again not really interested in the fact that I had already paid and could prove it.
Reconnected again on the 19th, after bitching again on Facebook and Twitter, promised that it would be sorted out and would not happen again. Spoke to the CellC legal department and emailed them proof of payment and was told that it would be sorted out.
Disconnected again on the Saturday the 20th and reconnected again by the social media guys
Someone in the accounts department obviously thought that the easiest way to sort this out was to just bill me again for it. Was then charged by Cell C for the amount which they said I was outstanding (so was double charged for May in July once on the 5th and once on the 23rd )
JohnB
