Cell C + WorldPlay + Zero9 RMCS Edcon = WTF?

[risami]

Hi All,

Have any you guys ever had a closer look at your Cell C invoice. Do yourself a favour and do so. Did you see the section that says "Content Services". I looked @ my invoice, something I hardly do and found some irregularities on it. I called the Cell C call centre and it seems that I have somehow been subscribed to one of WorldPlay's subscriptions. How the f**k is this possible when I haven't done anything of the sort. Upon further investigation it seemed that I subscribed to the Zero9 RMCS Edcon service in February 2012 and have been billed R25/month ever since. Like I said, I hardly look at the invoice. I don't have an Edgars (EdCon) account nor ever will!

So ..if you fell victim to this same sh*t ... do the following if you on Cell C.

Dial *133*1# and follow the prompts alternatively go here
And YES don't think you going to get someone on the line when calling WorldPlay's call centre on 086 113 1009

F**king Bastards. Super pissed off @ this sh*t

Hope this helps someone out there!

 

[ajax]

Lodge a WASPA complaint. Make a recording/video of you dialling their "customer services" number. If it does not work as you say, you will have a valid argument to request a refund through a WASPA complaint. The code states:

5.12. Telephonic support must be provided via a South African telephone number and must function effectively. Customer support must be provided via standard rated numbers, and may not be provided via premium rated numbers. Should the member be unable to provide immediate support, a customer should be provided with the ability to leave a message. Support numbers must not forward to full voice mailboxes.

Also of course ask a proof of subscription. I'm very interested to hear how you got subscribed to this nonsense!!

 

[risami]

Hi Ajax

The 086 113 1009 number is one of those voice prompts and that instructs you on how to unsubscribe, you follow the instructions and it unsubscribes you....then *wait for it* hangs up! No people contact involved.

 

[ajax]

Hi Ajax

The 086 113 1009 number is one of those voice prompts and that instructs you on how to unsubscribe, you follow the instructions and it unsubscribes you....then *wait for it* hangs up! No people contact involved.

Well then, here you go

Sidenote: Here seems to be a similar complaint

 

[risami]

After following the illusive instructions and voice prompts ... eventually got to speak to Reshen. This is not over!

 

[ajax]

After following the illusive instructions and voice prompts ... eventually got to speak to Reshen. This is not over!

I bet if you do the same later tonight, i.e. after hours, you will not be able to leave a message. Either way, good luck.

 

[Pada]

I just got prompted 2x USSD message (because the first 1 timed out) for subscribing to their service on MTN: http://www.myimgs.co.za/images/pada/zero9.png

Seems like someone else is incorrectly entering my cellphone number to their website

 

[cavedog]

I just got prompted 2x USSD message (because the first 1 timed out) for subscribing to their service on MTN: http://www.myimgs.co.za/images/pada/zero9.png

Seems like someone else is incorrectly entering my cellphone number to their website

I get the USSD popup frequently on my MTN simcard. I decline them too. I do like that MTN sends these USSD messages now. I'm on prepaid and I don't get any problems now with content charges.

Cellc has the content setting to allow by default. Not sure why they chose the default to be on. Would have been better to have the default setting to be off and have to manually switch it on to prevent auto content subscriptions....