Cell contract where person is deceased

alphabyte

alphabyte

Senior Member
Joined
Jun 17, 2008
Messages
520
Reaction score
130
Location
Pretoria
A friend's mother passed away a few months ago, now I hear from her that Vodacom refuses to cancel her mother's mobile contract. Common decency tells me that they should cancel it, but does anyone know what is the legal position in such a case?
 
This has cropped up before, I can't recall what the resolution was. PM ocleroux or VodacomData.
 
My understanding of law states that a contract is cancelled between two parties when one of the parties is deceased. Vodacom can not have a contract with a dead person, so it should be cancelled.
 
Please contact 0821946. Inform them of what has happened. They will then request the death certificate and handle it from there. Please do it as soon as possible so that they may handle the account appropriately.
 
Oh and just a word of advice!! don't sign anything!! I went to cancel my mother's telkom account and the teller gave me a form to fill in, fortunately I read through it first and they had a clause in it the makes the person that signs responsible for outstanding monies!! So I tossed my toys out the cot and gave her the telkom account and a certified copy of the death certificate and told her to go collect the outstanding monies at the cemetery and walked out! never heard from them again!
 
in sa deptors are allowed to claim any outstanding moneys from the deacesed's estate
 
Ockie said:
Please contact 0821946. Inform them of what has happened. They will then request the death certificate and handle it from there. Please do it as soon as possible so that they may handle the account appropriately.
Click to expand...
Unfortunately my mother in law passed a little while back, my husband wanted to keep the number and signed an affidavit stating this. The person at Vodacom store didn't know what he was doing and didn't assist us with the correct procedure and now the number has been cancelled and "does not exist". This was after he said we can switch to prepaid and we waited the 30 days. Vodacom call centre says it's too late to try and save the number/get it back. Just happened today. Please, is there anything we can do?
 
Tassy said:
Unfortunately my mother in law passed a little while back, my husband wanted to keep the number and signed an affidavit stating this. The person at Vodacom store didn't know what he was doing and didn't assist us with the correct procedure and now the number has been cancelled and "does not exist". This was after he said we can switch to prepaid and we waited the 30 days. Vodacom call centre says it's too late to try and save the number/get it back. Just happened today. Please, is there anything we can do?
Click to expand...
They say the number has been released or something. This was my husband's number for about 20 years. We just didn't know about Deceased Acc dept. We gave the Vodacom guy, who is apparently not a real employee of Vodacom, just a guy who works at the store trying to sell phones. He did not send affidavit stating the situation and to keep number to relevant dept. Nor did he send the Death Cert. Is there anything you can advise?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X