CellC All Weekend 100 instead of Controlchat 100

[The_Unbeliever]

When I took out my contract with CellC last year, I said that I wanted to have the Controlchat100 package.

But they signed me up for the All Weekend 100 package instead.

I have contacted the CellC helldesk, gave them my details and the rep whom I talked to promised me that the package will be switched over at the start of the new billing cycle.

This did not happen, and I'm still on All Weekend 100 instead of the Controlchat100 package.

Whom can I contact to escalate this?

Regards

Ook

 

[Ockie]

When I took out my contract with CellC last year, I said that I wanted to have the Controlchat100 package.

But they signed me up for the All Weekend 100 package instead.

I have contacted the CellC helldesk, gave them my details and the rep whom I talked to promised me that the package will be switched over at the start of the new billing cycle.

This did not happen, and I'm still on All Weekend 100 instead of the Controlchat100 package.

Whom can I contact to escalate this?

Regards

Ook

Cell_C in the Cell C section Mr. Monkey! Guess you aint the all knowing Ook! lolz