CellC customer service center faulire, cannot get any basic assistance

[Lionslicer]

i need to know, why can i not receive LTE signal on my 2Gb data per month contract via my ipad? i only get "3G"
i have tried to call, theres only one number that works and there is no damn option for data inquiries? wtf?!
084147 and 084145 numbers do not work..

frustrating!!

 

[Keegan]

from cellc sim you can dial 140 for customer service, from other networks it is 084140

 

[Lionslicer]

from cellc sim you can dial 140 for customer service, from other networks it is 084140

this is the only one that works, and is not giving me any option for data/3g related inquiries

 

[Keegan]

this is the only one that works, and is not giving me any option for data/3g related inquiries

Wait until the end and there will be a choice to speak to a consultant.

 

[DrJohnZoidberg]

I was under the impression that Cell C hasn't deployed LTE yet, at least not for non-trial users?

 

[Lionslicer]

their IVR was failing, was only giving me half the damn options.
anyways... apparently LTE is STILL in testing phase...
fail

 

[DrJohnZoidberg]

their IVR was failing, was only giving me half the damn options.
anyways... apparently LTE is STILL in testing phase...
fail

They're waiting for spectrum.

 

[Keegan]

This was the response I got when I asked at the beginning of July.

Cell C does not intend to roll-out LTE on a national scale until there is more clarity regarding government’s broadband plans for South Africa.

There is no time frame as to when it will be rolled out for now.

 

[Keotshepil]

I have a serious problem with cell I had a contract with them, so I was unable to pay my contract due to unemployment because of covid19 so I was behind with the payments.. Then they send me msg That I owed them R980.. 00 so I begin to pay them on September, October and November and I was paying 500 each month, last year December they say I still owe them again when I want to cancell my contract need help.