CellC Data-Internet- Areas Affected- Slow Throughput, Connection, High Latency, DNS

[|tera|]

Hi everyone, I'm starting this thread to display to CellC which areas have issues, maybe something can be done if everything is centrally located.

Please post your area and dates or times of incidents and what the problem is.

As per Ginngs Instructions:

To effectively diagnose the problem,

>Name and surname
>Physical addresses / coordinates,
>Contact details,
>Model of the modem e.g. Huawei E1820.
>Detailed description of the fault/ problem
>when was the problem experienced
>Prepaid/ Post paid

Thanks,
tera.

 

[ginggs]

Hi everyone, I'm starting this thread to display to CellC which areas have issues, maybe something can be done if everything is centrally located.

The best way to let Cell-C know about issues is to follow the steps below:

To effectively diagnose the problem, we request affected subscribers to forward the following details to [email protected].

>Name and surname
>Physical addresses / coordinates,
>Contact details,
>Model of the modem e.g. Huawei E1820.
>Detailed description of the fault/ problem
>when was the problem experienced
>Prepaid/ Post paid

Your cooperation in this regard will help us in ensuring that the issues are efficiently resolved.

Once you have done so, feel free to post in this thread.

 

[|tera|]

Name and surname: teraside
>Physical addresses / coordinates: Nelspruit Extension 5
>Contact details: Please PM me if required
>Model of the modem: ZTE MF190
>Detailed description of the fault/ problem: Sites take ages to open, including Mybroadband and Google Services, as well as other sites.
>when was the problem experienced: March 19 - March 20
>Prepaid/ Post paid: Prepaid


I'm listing the problem here for reference purposes. Since I posted the thread things have improved substantially. So no need to contact me,

I think it's best if this thread is used for future problems so everything could be located in one area.

 

[the_zombielord]

>Name and surname: the_zombielord (PM me)
>Physical addresses / coordinates: Montana, Pretora.
>Contact details: PM me
>Model of the modem: Huawei E1820.
>Detailed description of the fault/ problem: Extremely slow network speed as of 16 Feb - up to date. Cannot browse even the lightest sites. Disconnects constantly. Or if it isnt doing that. It stays connected but no throughput on dl/ul.
>when was the problem experienced: Since mid Feb.
>Prepaid/ Post paid: Post paid (Contract)

 

[Milliken]

>Name and surname: Milliken (PM me)
>Physical addresses / coordinates: Prestbury, Pietermaritzburg, KZN.
>Contact details: PM me
>Model of the modem: Huawei E1820.
>Detailed description of the fault/ problem: Extremely slow network speed for the last 2 - 3 weeks. Browsing is slow and throughput is intermittent. It stays connected but no throughput on dl/ul, including FTP upload. Signal strength 95% HSPA+
>when was the problem experienced: March 2011.
>Prepaid/ Post paid: Post paid (Contract)

 

[Viper25]

Thanks for this.
I've just sent cell C these details.
Hope things improve, been experiencing terrible speeds.