CellC/Nashua contract billing a bit 'off'

[ld13]

Just got the monthly statement yesterday for a Casualchat 100 contract we have with Nashua (I know). Afaik you get 100 off-peak minutes to ANY network right? Typical, they charged me R0.01 for a ~20 min call to a 084 number at 20:06 the one day and ~R17 for another ~20 min call at 01:04 in the morning! (I'll check the amounts when I get back home) Thats it, I did not go near my 100 minutes even and they charged me. They probably thought I would not notice... lol. I'm sure that this is not normal? How does one dispute these charges? Would any CellC shop be able to help me?

Edit: This post was written at the speed of light - Queued for proper rewrite.

 

[warwickw]

If you are with Nashua Mobile, then you must raise a query direct with them as they manage your billing and a responsible for it. I suggest calling their call centre and logging a call, make sure you get the name of the person you speak to and any reference numbers.

 

[ld13]

This was "my bad". The amount that they "charged" for the calls amounted to about ~R20. About the difference from the previous month. Thought it was for the calls. Seems I was wrong. Looking at the bottom of the statement now I see they are charging R21-R22 for Itemised Billing from July 2008. The exact amount that differs from the previous statement.

Now to find out why I'm suddenly being charged R21-R22 for itemised billing...