Hi guys
A friend of mine took the promotional package last year in December from CellC, the one that gave 5GB per month for a year, he bought the modem and paid the once off fee. It seems there was no coverage in their area when they tested it, so he took it back under CellC's condition that if the speed is not satisfactory, you can return it
within 7 days and get your full money back. He took it back after 3 days. That was beginning of December, every time when he calls them, they say the refund will be paid in 3 weeks, this has now been going on for three week cycles since then. This morning he called again and they said that the refund was cancelled which was supposed to have been in his bank accout as promised by them a few days ago, they said they will call someone to find out and theyt haven't contacted him yet.
I mean this is redicilous service, it's theft. They are keeping his money and earning interest on it. In any case it's contract breach because he returned everything within 3 days, used no data and they still refuse to pay him, it has now been 90 days since the modem was returned and still no money. This is extremely poor service and precisely the kind of thing that would make me never consider them for anything. Does someone here know of anyone who can help with this issue. I think he is going to take legal action. Any help would be appreciated, please pm me if you can help.
Thanks guys.
Brak
Here is the Hello Peter Post: http://www.hellopeter.com/cell-c-complaint-[539788]
A friend of mine took the promotional package last year in December from CellC, the one that gave 5GB per month for a year, he bought the modem and paid the once off fee. It seems there was no coverage in their area when they tested it, so he took it back under CellC's condition that if the speed is not satisfactory, you can return it
within 7 days and get your full money back. He took it back after 3 days. That was beginning of December, every time when he calls them, they say the refund will be paid in 3 weeks, this has now been going on for three week cycles since then. This morning he called again and they said that the refund was cancelled which was supposed to have been in his bank accout as promised by them a few days ago, they said they will call someone to find out and theyt haven't contacted him yet.
I mean this is redicilous service, it's theft. They are keeping his money and earning interest on it. In any case it's contract breach because he returned everything within 3 days, used no data and they still refuse to pay him, it has now been 90 days since the modem was returned and still no money. This is extremely poor service and precisely the kind of thing that would make me never consider them for anything. Does someone here know of anyone who can help with this issue. I think he is going to take legal action. Any help would be appreciated, please pm me if you can help.
Thanks guys.
Brak
Here is the Hello Peter Post: http://www.hellopeter.com/cell-c-complaint-[539788]
Last edited:
Thanks
