CellC really changing?

[Ghost02]

Hi, I'm sure by now we all know that Cell C are trying to change their image and try show that they are a customer orientated company. I decided to give them the benefit of the doubt and decided to wait and see if anything was going to change but it seems like they are just pumping loads of money into meaningless marketing. I recently complained about dropped calls and poor signal in my area which is a residential area with a high market willing to use their services and potentially use their 3G services. I contacted them and was sent a sheet to fill in and someone from the Western Cape contacted me, the problem being I live in KZN, which I did indicate on the sheet, they said they would let the KZN department contact me, that was beginning December. I then sent an email to customer services and the "Customers Experience Representative" that sent me the sheet in the first place with no reply. I then thought maybe the CellC representative on MyBB would be able to help me, sent him/her a PM end December seems to have gotten "lost" so I sent another one early January which probably got "lost" as well, maybe he/she also experiences poor connections on even edge like me, as well as all other CellC customer service representatives? I don't have a problem with them not being able to do anything about the signal in my area but would at least like some response from them so I could get on with it and cancel my contracts and move to a network with better service (by the way, any recommendations?) and let others in the area know not to bother? Sorry if this post might seem a bit over the top but I'm sure you guys can understand the frustration.

 

[pezulu]

CellC do seem to have run into some problems recently.
When they first switched on the 3G network I got consistently high speeds using my phone as a modem.
Over the past few weeks I hardly ever get a 3G signal, and the EDGE/gprs signal keeps jumping around.
At times it is at full strength, then suddenly drops to one bar on my Nokia E75.
There are also numerous times when a call will suddenly drop, and I will get a "Network Busy" error, or when attempting to make a call with get a Network Busy signal.
Trying to report it at 084 140 is useless, as the call centre staff don't seem to want to answer their telephones, or are so busy listening to complaints that I get frustrated and just leave it.

 

[Cube]

CellC do seem to have run into some problems recently.
When they first switched on the 3G network I got consistently high speeds using my phone as a modem.
Over the past few weeks I hardly ever get a 3G signal, and the EDGE/gprs signal keeps jumping around.
At times it is at full strength, then suddenly drops to one bar on my Nokia E75.
There are also numerous times when a call will suddenly drop, and I will get a "Network Busy" error, or when attempting to make a call with get a Network Busy signal.
Trying to report it at 084 140 is useless, as the call centre staff don't seem to want to answer their telephones, or are so busy listening to complaints that I get frustrated and just leave it.

London bridges falling down...

I hope this is not the beginning of the end. Isn't it exactly what they were trying to avoid? Or are we unaware of some other issue unrelated to network capacity limitation?

 

[NiTeD]

I live in Dbn and commute everyday to Pinetown, never had any problems with the 5 Gig pm package.

 

[Ghost02]

Yeah, they should have worked on their customer service BEFORE advertising that they fixed it? And yeah Pinetown has nice signal but I dont live and (try) recieve most my calls there.

 

[Ghost02]

It sucks when you want to use them but can't because of circumstances like this, and I'm not the only one in the area to feel like this. Wish I could start some rally to get decent signal here.