Central locking issue with accident repaired KIA vehicles

[killadoob]

Twice now i have gone to fetch my cerato from different places only to find the central locking is not working. They both claimed the car was ready for collection so off i went only to find well the central locking isn't working. Both stated they knew about the problem but the insurance must authorize it which i don't understand, a car isn't ready if the central locking is broken surely? Both times i sent it in with a working system so surely it should BE READY with the central locking working? Even if both times it wasn't working it should have been fixed.

Anyways i cannot complain the car looks stunning but yea just ensure your central locking is working before collecting, well ask them to test it before they claim your car is ready and you can collect.

First time, KIA needed to code something or other, this time is was a fuse so they claim. Whether this is common or not i don't know but two different companies and both claim the car is ready knowing the central locking is broken. Can't be a coincidence.

 

[Flidiot]

Had the exact same problem with my Golf after an accident.

Everything was peachy when the car went in, got it back with busted central locking.

Just kicked up a big stink about it and insurance was happy to cover it in the end. Think it depends on who you are dealing with as well though. I was with Outsurance at the time and it was my first claim since getting it and adding the vehicle to my policy.

 

[deweyzeph]

Had the exact same problem with my Golf after an accident.

Everything was peachy when the car went in, got it back with busted central locking.

Just kicked up a big stink about it and insurance was happy to cover it in the end. Think it depends on who you are dealing with as well though. I was with Outsurance at the time and it was my first claim since getting it and adding the vehicle to my policy.

Can't see what it has to do with the insurance company. If the central locking was working after the accident but before it went into the shop, then clearly the responsibility and cost of repairing it falls with the repair shop and not the insurance company. I'm surprised the insurance company even entertained paying for it seeing as the repair shop clearly damaged it.

 

[Flidiot]

Can't see what it has to do with the insurance company. If the central locking was working after the accident but before it went into the shop, then clearly the responsibility and cost of repairing it falls with the repair shop and not the insurance company. I'm surprised the insurance company even entertained paying for it seeing as the repair shop clearly damaged it.

It's easier for the repair shop to say that they got it like that, then insurance is mostly obliged to cover it under the accident claim.

That's why I say though, I think it depends on the company you are dealing with. Obviously if an insurance company gets too many "funny" extras to repair they would just start rejecting. But as long as it is possible that it could have been damaged in the accident, they shouldn't worry too much.

 

[deweyzeph]

It's easier for the repair shop to say that they got it like that, then insurance is mostly obliged to cover it under the accident claim.

That's why I say though, I think it depends on the company you are dealing with. Obviously if an insurance company gets too many "funny" extras to repair they would just start rejecting. But as long as it is possible that it could have been damaged in the accident, they shouldn't worry too much.

Before your car goes in for repair the insurance company sends around an assessor to detail what needs to be repaired, so there's no way a repair shop can claim it was damaged in the accident. Insurance companies are sharper than that.