Challenges faced by entrepreneurs in SA

Nom Chompsky

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Since there are quite a few entrepreneurs on this forum, I thought it would be nice to have a thread about what challenges they have faced. I know I can read some articles on this, but it's always nice to have some real people saying the challenges they have experienced. Is it good being your own boss?

Also - do you entrepreneurs prefer it to the corporate world (if you've ever been in the corporate world)?
 
My biggest challenge was staff. I am not a manager so hated having to manage staff. I had very few that I could leave to get on with the job. The rest I had to micro manage and that just annoyed me.

Another challenge I faced was related to raising funds when I started growing and needed cash. My small business manager at my bank told me straight out that I was the wrong color and had almost no chance of getting a loan for a small business. She told me it would be better to apply for a credit card. It was tough but we made a plan.

Other than the above, it was okay. Long long long hours in the beginning. I went solo in 2004.
Today I still work for myself but I don't employ staff anymore. I use contractors that have to justify billable time and it works out much better. I don't think I could ever go back to being a corporate slave again.

One big lesson I learned was to save and build up cash. When the cash started to flow I started to have a good time with it. Big mistake. When the kak hit the fan I was short of cash to see us through and ended up getting into a little bit of trouble with SARS.

I have learned from my mistakes and won't repeat them. Really enjoy life and have nice long term relationships with my clients.
 
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I think this is a brilliant idea!

Like Mike said, staff is a bit of a problem. I did a hell of a lot of research on the topic and realised that hiring the wrong people can be more devastating than not having cash flow. So it took a bit longer, but we got the right guy!

Another problem we faced recently was that we got a couple of investors on board, in quite a short space of time, and then discovered that the legal fees involved in getting the shareholder agreements in place would be anything up to R100k. Fortunately we got past that without paying R100k by getting some contracts from friends. (These are usually quite generic).

What has been tremendously helpful was our networks, I think people underestimate the value of the people you know. A lot of them have really gotten on board and assisting, some even investing.
 
Nice idea if people will post experiences here....

Now, for me my biggest challenge was getting out of my 'comfort zone' when I was still employed. Took me some time before I took the plunge and resigned.

I just need to warn people that, according to me, working for yourself and working for a boss cannot be compared!

Working for yourself means no more office hours, less time with your family, huge responsibilities, a lot of expenses which never seems to stop initially, and much more. But, once you are settled, it is all worth it!
 
Nice idea if people will post experiences here....

Now, for me my biggest challenge was getting out of my 'comfort zone' when I was still employed. Took me some time before I took the plunge and resigned.

I just need to warn people that, according to me, working for yourself and working for a boss cannot be compared!

Working for yourself means no more office hours, less time with your family, huge responsibilities, a lot of expenses which never seems to stop initially, and much more. But, once you are settled, it is all worth it!

Taking that plunge is difficult. For me, I started with small contracts at a cheap rate with the understanding that the cheap rate was only because I could only work at night and therefore not as available. I found clients that were okay with that. It took about 2 years but I eventually had enough consistent night contracts that I was earning enough to replace my day job income. I then resigned.
I was upfront with my day job CEO though and when I resigned she asked if they could become one of my clients on a monthly retainer. It worked out quite nicely.

So straight away I was already earning more than my normal day job. I used the extra cash to employ a junior dev. We worked out of the granny flat on my property. 6 months down the line I had 4 devs and we had to get a small office. Another 6 months and I had 7 devs and 2 PMs. It was so exciting - but damn it was hard. I worked stupid hours :)

If you have a family, you will need their buy in. There can (will) be some very stressful times and you need their support.
It is well worth it if you are prepared to put the time in when you start and push through the stressful times. Things are way more chilled now and I really enjoy my life. Will never go back to a full time boss (although I actually have many bosses now :))

Corporate life really sux. I don't know how people do it.
 
I was also stuck in a comfort zone. I was an IT Consultant at a large university in a student town.
My day job was very straight forward and required minimum effort. It was thus very easy to sit and design while I was waiting for work. After 4 years there, the work load at the university suddenly increase about 3 times due to a restructure of the IT Dept. My private company had also increased in popularity within the province, and work started rolling in at a much higher rate than before. The complexity of projects had also increased, meaning more time required.

I had to decide which was more important. I think this is the hardest part. Do you think that you will be able to match your current income, that of your day job and extra work each month, because you've naturally become used to both incomes.

I decided it is either now or never, as I'm still young, being only 27, and not married and have no kids. Best time to take the plunge, and went to my boss and handed in my resignation. I saved up around R20 000 over the next 2 months, as you had to give a full months notice, and you can only end your term on the last day of a month, meaning it was basically 2 months that I was there.

I decided to cash out my pension fund to use as capital. Being a web & graphics designer, you might think that there aren't a lot of expenses involved. There are a lot, you need a decent machine, most likely a laptop, then comes the most expensive part, software. Photoshop and Illustrator on its own can be about R15 000 just for those 2. Then you still need to get inDesign for brochures, and the list goes on. So make sure before you have handed in that resignation that you have done some research. I had already luckily purchased the Student and Teacher Master Suite as I was also studying at Unisa at the same time. So I didn't have to buy too much in terms of equipment.

My next step is to get an office. I'm working from home, but I get a lot of clients who want to come speak to me at my offices, then we have to meet up in a coffee shop. This is starting to become a nuisance, as I'm also busy starting up an IT Reseller website, and will definitely require an office for pickups.

I think one of the most important thing I learnt as well is to get a book keeper from day one. If you aren't going to be able to do your books daily or every few days, cough up the money to have someone else do it for you. You're going to save a hell of a lot of time. Also when your VAT and Tax returns come around, you know it is going to be handled.

I think the most important thing to do though is ask around and do research. I received very good advice from others and I don't think I would've done so well in these first 2 months, if it was not for the help and advice of others.
 
I was listening to SAfm a few nice ago, and Clem Sunter was on. When they were taking calls, a lot of complaints that came through was how difficult the CCMA makes it to deal with staff as a micro business/entrepreneur.
 
Given the nature of our labour laws I'm not surprised that most people would rather go solo and work through contractors.
 
As said by Timmie... Hire a book keeper or a small business accountant. I have never ever had to do my own finances. I found an accountant right in the beginning. She balances my books, handles VAT returns, salaries, personal tax returns, fiscal year end, staff salaries, etc... Average cost is around R900 PM.
 
As said by Timmie... Hire a book keeper or a small business accountant. I have never ever had to do my own finances. I found an accountant right in the beginning. She balances my books, handles VAT returns, salaries, personal tax returns, fiscal year end, staff salaries, etc... Average cost is around R900 PM.

That's really not bad for all that work done by an accountant..

Contemplating to start own business, but have a slight problem.. studied accounting, done articles and SAIPA exams passed and thus Professional Accountant but I actually hate accounting stuff(Pastel processing etc etc).. great eh? Gonna start Honors so I can completed my Chartered Accountant qualification and hopefully do consulting work(was on contract with PWC doing Consulting and was great! Thing is, they don't really hire if you don't fall under the BEE umbrella..), I finished with contract a month ago and again struggling to find work again, any idea what I can do in meantime to keep boat afloat?

And all you entrepreneurs tell us MOARRRR of your stories!
 
That's really not bad for all that work done by an accountant..

Contemplating to start own business, but have a slight problem.. studied accounting, done articles and SAIPA exams passed and thus Professional Accountant but I actually hate accounting stuff(Pastel processing etc etc).. great eh? Gonna start Honors so I can completed my Chartered Accountant qualification and hopefully do consulting work(was on contract with PWC doing Consulting and was great! Thing is, they don't really hire if you don't fall under the BEE umbrella..), I finished with contract a month ago and again struggling to find work again, any idea what I can do in meantime to keep boat afloat?

And all you entrepreneurs tell us MOARRRR of your stories!


Set yourself up a blog or basic website advertising your services. There are loads of peeps getting going on their own and if anything like me the financial side was the scariest. Charge a nominal fee per month for services and start building a client base.

I remember when I started off. I had no problem walking into a boardroom of top execs to sell my services. But hey, tell me to do my finances every 2 months and submit my VAT returns etc... Yikes. I draw blanks. I am sure there are a load of peeps like me that want to just focus on building their business and leave the financial side to someone that knows that best.

R1k to R2k PM for these services and all you need is 30 or so clients and you have something going. Hey, if you are better than my current accountant I will use you :)

I have given my accountant read only access to my company bank account and has a login to my online invoicing system. So I literally do nada. She logs into my bank account once a month and gathers all the data she needs, then logs into my invoicing system and does same. Does reports, submissions, blah blah... Submits what she needs to to SARS and sends me the reports (which I never look at anyway cause I don't understand them). I trust my accountant though so do feel the need to scrutinise every cent. I just let her get on and I focus on what I do best - dev.

For a small business I reckon you need to allocate maybe 2 or 3 hours a month to them with maybe an extra hour every 2 months when you do VAT returns (if the company is VAT registered). So not bad cash for a bit of graft end of each month.
When SARS want to do an audit or request extra info for whatever, she just bills me per hour for the extra work she does. Never exceeded about R3.5k in a month though so well worth it IMO.
 
For those who dont know... my company is a video game development company. My business is still quite new, but I found getting finance for a startup very difficult. My best bet turned out to be equity.

The banks would lend me money, if I had security equal to the value of the loan. Now, since I dont have a house or mortgage, this meant it was a non starter for me. It doesnt mean they want you to match their investment, it means you need to have an amount of money, or the value thereof tied up in an asset, that you can cede control over to them until the loan is paid off. So say for instance you use shares as your security - this means effectively the bank controls your shares until the loan is paid off. Sames goes for any security a family member provides.

I also hear that the banks will make sure they get their money back if their business fails (hence the security I suppose). Ie, its not as simple as declaring the business bankrupt and walking away, you are still personally liable, which means bye bye security asset.

So that was a non starter for me, although I did seriously consider an FNB personal loan. I think I'm glad I didnt.

The other things I tried were Khula (never responded) and the IDC. The IDC said they would only consider financing me if I could prove that I could sell my game. In other words, a signed contract between me and a publisher. Naturally, no publisher will give me such a contract without a game, so that ended right there and then.

What I ended up doing is cashing in my pension. That, and use my shares, and final salary payout. It might not be enough money to actually produce my first game, but its enough to produce a large portion of it, enough to attract additional investment.

What has been very positive is that I met up with a guy who is an old friend of my uncle. He is a venture capitalist, and after discussing my business plan, he said he was interested in buying equity. It is very encouraging, that a venture capitalist, with lots of experience in looking at business plans, thought my plan was worth financing, even without seeing anything of the game. But I said to him, I want to develop a demo of the game first, and put it on the Internet, to see what the reaction is. That will let me know how well the game could potentially sell. Also, by then I will have a much better idea of how much money I actually need. And to be honest, I would rather not give equity away. My brother has a bit of money, and said he would finance my business if it came to that.

Its funny that I spoke with some colleagues who had experience in starting businesses, and most of them said the same thing - avoid giving away equity if you can help it.
 
The biggest problem I had to face wasn't accounting or staff or SARS. It was clients who felt they could wipe their ass with a legally binding document knowing full-well I didn't have the finances to chase them with court orders and that the money owed was too much for small claims court. It eventually got so bad that I was paid almost 15 months after a job was completed.

Then you get clients who commit with a 50% upfront deposit (which I eventually had to force), and then disappear for 3 months leaving you hanging wondering "WTF". So you schedule other work, and suddenly they come back with a vengeance... No thanks.

I hung up my entrepreneur-shoes and I'm now job hunting.
 
Great thread. I've been in the corporate world for just over 10 years, and it feels like about 10 years too many. Over the next 12 months I've going travelling/short-term contracting and when I get back, I am adamant that I'll branch out on my own, and start my own business. I have a wife who is very supportive of the idea, so thats good.

For me, aside from the challenge of "taking the plunge", my biggest challenge is deciding "what I would do!". I've always been a bit of a managerial/generalist in my career, because that what got me the best bucks, but now I think I at least initially need to focus on something that I could do exceptionally well. So i need to think about how I would prepare and develop myself to be an entrepreneur. Thats my biggest challenge.

Knowing in advance that I want to do it, means I'm saving my ass off to ensure that I can handle the lack of a regular, fixed, income for a while.
 
The biggest problem I had to face wasn't accounting or staff or SARS. It was clients who felt they could wipe their ass with a legally binding document knowing full-well I didn't have the finances to chase them with court orders and that the money owed was too much for small claims court. It eventually got so bad that I was paid almost 15 months after a job was completed.

Then you get clients who commit with a 50% upfront deposit (which I eventually had to force), and then disappear for 3 months leaving you hanging wondering "WTF". So you schedule other work, and suddenly they come back with a vengeance... No thanks.

I hung up my entrepreneur-shoes and I'm now job hunting.

Ouch. That is heavy.
I work on 50/30/20.
50 deposit.
30 when it goes to staging and UAT.
20 when it goes live. Source code only handed over on final payment.
 
Different businesses, different approaches. One of the biggest lessons I've learn so far is that it's not about what you think you know, but rather what you find out. Even with the smallest things, it's better to make sure you have the correct facts. From staff issues, suppliers to VAT to the Consumer Act.

Protect your cash flow with everything you got and most importantly, let it grow. Put back into the business especially when starting out....cut down, scale down personal spending and expenses and invest back into the business. Many folk make the mistake to buy cars, go on holidays, become 007 etc -wrong approach.

Here's a pearl: Marketing, marketing, marketing. In tough times like these, successful businesses spend more on marketing then any other time. - my 2 cents
 
What a great thread. So many inspiring stories and Mike Smit - you're right. I don't know how people can work in corporate. I also have a business idea but it's nothing related to I.T. I'm also wondering where I could get financing for it. Doesn't the DTI do that as well?
 
I've had quite a few major stumbling blocks over the years. Access to capital, red tape, theft, late debtor payments and staffing issues being the worst of them. Plenty stories but no time right now to go into much detail. I'll try to get back to this at some point...
 
Well I haven't started my own business yet, but I grew up in a situation where my father got retrenched from his government job and he tried to start his own business, eventually he took his pension money to buy over 2 small shops/small companies, he bought one for my mother and himself, my mom's company grew very fast, it expanded to 2 shops within a year or so, however due to ill health reasons and because her children couldn't help her out anymore after we left school and started work and further studying, she decided to cut down and sell 1 of them, she tried hiring a manager to run 1 but they just couldn't keep up with her hard working pace and then there were issues of the staff stealing if your aren't there, within a year she fired 4 workers, including a manager. If you're running an old school shop approach also be prepared to work long hours, and cash flow is a very important problem. Getting contracts and getting a debt collector is very important.

The company that my father ran eventually went bankrupted, precisely because of cash flow issues, the most of his contracts were restaurants and then he had some of your average day retail buyers as well. The idea behind running it was that the contractors would pay the bulk of your bill were as your retail guys would be your profit. However when the recession came 402 restaurants in Pretoria closed down and he had to close the shop and end up working for government again. His main problem was cash flow from day one, the debtors wouldn't pay him fast enough to pay his creditors, he was also very dependent on getting his stock flow out as fast as possible, which did happen.

Either way there are times when we could hardly afford to pay the bills of the house, my siblings and I sometimes contributed to the household, we never minded and at other times our standard of living was exceptionally high, especially when things were going really good.

If you're hiring staff, the most important thing that you need to try and do is find money to pay them, it is surprising how fast their morally drops if you're late by even a day or two.
 
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