Changing a name on a geographical number

[Eniigma]

Not sure how to word this correctly or who to go to change this but we have a bunch of geographical number (031) that come up under a bunch of various names instead of who they actually belong to.

This is NOT a Truecaller thing.

I spoke with out phone provider and he says it's nothing he has control of. He has them registered under my name on their system.

Our company /it's directors own a bunch of companies but instead of things coming up under the main company it's they come up under the smaller holding company names or just random employees names etc.

I repeat again, it's not related to True caller. True caller has the correct details.

Where do I begin to correct this?

 

[Iamn0tageek]

You can change the name in the CLI of the PBX

 

[ld13]

Not sure how to word this correctly or who to go to change this but we have a bunch of geographical number (031) that come up under a bunch of various names instead of who they actually belong to.

Our company /it's directors own a bunch of companies but instead of things coming up under the main company it's they come up under the smaller holding company names or just random employees names etc.

Missing the key piece to solve the conundrum: They coming up where exactly? Show it to us

 

[Eniigma]

For example the name coming up on my cell phone.

It's not a contract. The numbers aren't saved on my phone.

Now that I think about it more, I got a new samsung 3 or so weeks ago and it's on there. I never noticed it on my old phone, it only came up with the actual number.

 

[RedViking]

Yes , like the Takealot number show as University of Witwatersrand

 

[SauRoNZA]

For example the name coming up on my cell phone.

It's not a contract. The numbers aren't saved on my phone.

Now that I think about it more, I got a new samsung 3 or so weeks ago and it's on there. I never noticed it on my old phone, it only came up with the actual number.

Samsung has an app (Hiya) similar to Truecaller baked right in.

It’s rebranded as Samsung Smart Call.

So that database is simply wrong.

Saving it correctly in your phone will likely help correct it.

 

[ld13]

Samsung has an app (Hiya) similar to Truecaller baked right in.
...
Saving it correctly in your phone will likely help correct it.

@Eniigma also have a look at doing a free registration with Hiya https://www.hiya.com/products/registration

 

[SauRoNZA]

@Eniigma also have a look at doing a free registration with Hiya https://www.hiya.com/products/registration

Samsung Smart Call = Hiya.

I would imagine if you update any details there it updates in Hiya.

Someone on here was still so snarky a few months ago about how good Samsung Smart Call is as they don’t sell out all your contact data, only to then discover it’s no different to Truecaller.

 

[AdrianH]

Samsung has an app (Hiya) similar to Truecaller baked right in.

It’s rebranded as Samsung Smart Call.

So that database is simply wrong.

Saving it correctly in your phone will likely help correct it.

You are exactly right. Adding an incorrectly named number to your contacts overrides the Smart Call name. It also overrides any blocking if the number has been tagged as spam/fraudulent/telemarketer/etc.

If somebody calls who needs to be reported (looking at you MBD from TVLic), you just click the report button and probably after it's been reported a few times, it gets tagged.

What I haven't determined is that even though Smart Call accesses your contacts to override tagged numbers to allow them, I don't know if Smart Call uses contacts to build a database. The Hiya app has opt-in for this, but there's nothing in Samsung or privacy policy.

 

[AdrianH]

Copilot says it doesn't upload in UK, probably due to GDPR. Who actually knows though

 

[Eniigma]

https://www.hiya.com

Samsung Smart Call = Hiya.

I would imagine if you update any details there it updates in Hiya.

Someone on here was still so snarky a few months ago about how good Samsung Smart Call is as they don’t sell out all your contact data, only to then discover it’s no different to Truecaller.

Thanks for the answers and replies everyone.

 

[Rickster]

My phone uses the Google dialer, I assume it does a quick google lookup as soon as the call comes through and displays the name of the business.

Only works for businesses.