Changing payment details - why is it so hard? :(

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neoprema

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@rain_mobile please can you explain why the below is happening this has been going on for 3 months now...

I have a bank card that was cancelled in Dec for fraud.

1. I login to Rain.co.za, go to my account - enter the card details and it accepts them.
2. The month ends - RAIN tries to bill the OLD card the whole time and cuts the connections due to payment failure.
3. I login, enter the NEW card details again. it bills the new card and services are restored.
4. The month ends - RAIN tries to bill the OLD card again...

I phoned the call center and all they did is tell me to do EXACTLY what i do in Step 3... and every month end-- same problem.

This happens over and over. How hard is it to get it to just keep the new card details it asks me to enter...?
 
neoprema said:
@rain_mobile please can you explain why the below is happening this has been going on for 3 months now...

I have a bank card that was cancelled in Dec for fraud.

1. I login to Rain.co.za, go to my account - enter the card details and it accepts them.
2. The month ends - RAIN tries to bill the OLD card the whole time and cuts the connections due to payment failure.
3. I login, enter the NEW card details again. it bills the new card and services are restored.
4. The month ends - RAIN tries to bill the OLD card again...

I phoned the call center and all they did is tell me to do EXACTLY what i do in Step 3... and every month end-- same problem.

This happens over and over. How hard is it to get it to just keep the new card details it asks me to enter...?
Click to expand...
Hi @neoprema,

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
epah said:
I am shocked you use Rain, I always held you to a much higher standard.
Click to expand...
Their product has some good use cases primarily the amount of Internet I sponsor for family lol
 
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