Changing service provider: what was your experience?

[stevenv]

Switching from Autopage (Vodacom) to VSP.

Hours on hold, calls disconnected, circular transfers, emails not replied to, calls not returned, ports not completed, copy-and-past replies on Hello Peter and one visit to a walk-in center.

Time for new contract and port: 11 weeks.

 

[Ockie]

Switching from Autopage (Vodacom) to VSP.

Hours on hold, calls disconnected, circular transfers, emails not replied to, calls not returned, ports not completed, copy-and-past replies on Hello Peter and one visit to a walk-in center.

Time for new contract and port: 11 weeks.

Autopage is unfortunately known for being slow and getting info out of them is like trying to find a chicken with teeth. Ask the Vodacom store that is handling it to log a call to TPHD MNP support desk (via email) and have them chase up Autopage. As per the guidelines from ICASA etc...there is a certain time frame that they have to respond to the request on the system. If they decline it...then you have to make sure that you provided the correct details for our stores to submit the request. Details that is required in the case of a individual client is:

1. ID number
2. Autopage/Nashua/MTN/CellC etc account number

If any of those details dont match what your current SP has on their system...the request will be declined.

 

[stevenv]

Thanks, it's finally sorted out (I think) but it required me to visit a walk-in center: so much for getting a contract over the phone. I signed and faxed the port form on 03/08 and a month later it still wasn't done. When I phoned Autopage on 03/09, they told me the port was still pending (according to the network). Spoke to someone at Canal Walk customer care on Saturday and he emailed VSP port support, Autopage port support and the consultant I was dealing with at 082 1950, including a copy of the form dated 03/08. Would appear that the customer has to do most of the heavy lifting at VC.

And the best part is that I've had the handset since 05/08.