Changing your fibre ISP could be difficult - Here's why

[Jamie McKane]

Changing your fibre ISP could be difficult - Here's why

MyBroadband has received several reports of fibre customers encountering difficulty cancelling their fibre packages, and moving to a new ISP, in recent weeks.

Readers reported that upon cancelling their fibre package, the migration of their line to a new ISP was delayed by the old ISP's inability to release the line into a holding pool, or incompatibility with older systems.

 

[cavedog]

Openserve is a bit of a headache. If for whatever reason Openserve fails a fibre test they request ONT swap which usually follows same turn around time as a new installation. When they test and ONT is off, possible fibre break or ONT missing they trigger a new install or ONT swap.

 

[WaxLyrical]

You can log out anytime you like but you can never leave.

 

[BlooDBatH]

It is for this Reason that I have not switched ISP!

 

[ekske1]

Of course radio silence on crystalweb line migrations saga. Textbook case for the article.

@CataclysmZA
@Icemanbrfc

part1
https://www.nag.co.za/2018/11/20/cr...ning-to-leave-the-isp-after-openserve-mishap/

part2
https://www.nag.co.za/2018/12/03/th...s-to-the-rescue-evonet-does-a-duck-and-cover/

 

[irBosOtter]

I switched with no issues

 

[rodmur]

wot's a CPE or ONT