Changing your fibre ISP could be difficult - Here's why

Jamie McKane

MyBroadband Journalist
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Joined
Mar 2, 2016
Messages
4,027
#1
Changing your fibre ISP could be difficult - Here's why

MyBroadband has received several reports of fibre customers encountering difficulty cancelling their fibre packages, and moving to a new ISP, in recent weeks.

Readers reported that upon cancelling their fibre package, the migration of their line to a new ISP was delayed by the old ISP's inability to release the line into a holding pool, or incompatibility with older systems.
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
13,242
#2
Openserve is a bit of a headache. If for whatever reason Openserve fails a fibre test they request ONT swap which usually follows same turn around time as a new installation. When they test and ONT is off, possible fibre break or ONT missing they trigger a new install or ONT swap.
 
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