Check your bills!

D

daysleeper

Senior Member
Joined
Mar 16, 2005
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Location
Gordon's Bay
I can't believe that companies like MTN have such a crap billing system.

Mistakes are made every month on my account. For example I'm being charged for calls when I still have free minutes.

I'm really sorry, this amounts to a material breach of contract. If they are not able to provide the service that i agreed to then, I should technically be allowed to terminate the contract.

Why should I spend time trying to sort these problems out constantly. I should bill them for my time the way they bill for theirs.

I still think that the cost of cell phone calls is way too high. (Cost of doing business generally in this country is too high.) An on top of charging me a small fortune every month, they still have the cheek to try and rip me off, and then further make it very difficult for me to query, and then if they decide to do me a favour and fix it, the debit order still goes through, and all I can do is hope for credit at the end.

So please just check your bills! It was my understanding that the free minutes are used first (unless you phone international or premuim numbers) so how is it possible to have call charges and free minutes.

I ask you!
 
When did you make those calls that you thought were "free minutes"? Remember that free minutes only apply after 8PM on weekdays.
 
Hmmmm, are you sure you read that contract correctly? I've never heard of "Peak" free minutes.....
 
That's strange. I never thought anyone would actually offer free peak time minutes. It just goes to show that Vodacom are ripping their customers off. All I like about them is the SMS bundles, which work out at 23c per message.
 
GreatBigMouth said:
That's strange. I never thought anyone would actually offer free peak time minutes. It just goes to show that Vodacom are ripping their customers off. All I like about them is the SMS bundles, which work out at 23c per message.
Click to expand...

All the companies do, e.g. Talk 100, 200, 500 on Vodacom
 
Thanks to MNP

This is why we have MNP (Mobile Number Portability), so we can vote with our wallets. But, be careful that hell is not disguised as heaven. :confused:
 
I know it may be a mundane task but I check my account after every call or SMS I make and report any discrepancies immediately. On the very few occasions that there have been, they have been sorted out quite quickly. If there is an error and you get charged over a period of time before you realise then it will take them longer to go over the calls and varify each error.
 
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