Cheers To Iburst

[tribsm]

I live in Kilner Park, Pretoria, and have been using Iburst for the last 6 months. However, over the last 2 months my service deteriorated with poor signal quality and slow download speeds. It got so bad that I decided to complain, as I fellt it unfair that I was now having to donsidder buying a directional antenna.

So I complained bitterly and threatened to terminate my subscription. Well, I don't know what the guys at Iburst did, but my service is now what I want and what I need, with ful signal strenth and my kbps is well above 600. I can only say cheers to Iburst, and it just goes to show that good attitude plays such an important part in customer retention. Well done guys.

 

[kingrob]

Ah, good for you!

I thought you were leaving.

 

[bullfrog]

Yep the title is very misleading

Maybe try changing it to something more in the line of "Thank you iburst" or something similar :/

 

[GreatBigMouth]

Good stuff mate. It goes to show that by complaining, you usually get what you want.

 

[fishfly]

hope iburst does not get disgruntled with the complaints and start ignoring us like teleskum does...

Keep up the good job IBurst!

 

[Slinky511nx7]

Yep the title is very misleading

I think he probably meant it in the same way as having a beer in your hand and saying cheers! LOL

 

[adsl3g]

I think he probably meant it in the same way as having a beer in your hand and saying cheers! LOL

Noted that after reading the post - also though he was leaving and here I am considering dumping Telkom and going full blast back to iBurst since the service has improved since I was last there.