CISP - Frustrated

[Cocopops]

Hi There,

Just to voice my disappointment with CISP.

I am moving from CISP to Afrihost Pure Fibre, through Open Serve.

1. -Email CISP to Cancel my line on the 22nd of July with an early release
   1. CISP reply saying it is not possible
   2. I reply and ask them to double check this
   3. They reply saying its not possible
   4. I request the line to be cancelled
2. I see on MYBB that people have cancelled their line for early release
   1. Email CISP as to why I wasn't able to do this
   2. Call CISP and they confirm it is possible but it needs to be 5 working days before the new month
   3. I inform them I did ask in time and that I was informed its not possible
   4. They now say it isnt possible due to the 5 days lead time
   5. They confirm telephonically they will cancel the line and I will be liable for August & September
   6. I confirm this is fine
3. I email them 5 days later asking why the line isnt cancelled
   1. 6 emails later, no response
   2. I phone them, they reply saying the line will be cancelled at the end of august as communicated to me on a much earlier email (point 1.1.)
4. They email me asking for my address and details for router collection
   1. I reply with address and dates
   2. I send an email 2 day later inquiring as nobody has contacted me
   3. 3 emails later, no response
   4. They replay asking for my email address and details for router collection
   5. I email 3 times after that to ask why nobody has contacted me
   6. I call CISP and they say the will check into it
   7. They reply to my email and ask for my address and details to collect router
   8. I reply with details

I have bee absolutely calm, and not rude or aggressive in every one of my emails.

Just really disappointed as I am paying premium for Service and just not getting it.

 

[Nicholas Lisse]

Yeah, have also had a ticket in the pipe for the past two days, that nobody has attended too...