CISP Speedtest server

... i tried in the nicest way to explain to support person that my test run on a dedicated machine directly plugged into my edge router which goes into the ONT.

previously... my package was 500/500... where i got 500 down and 250 up... average, with peeks now and then up to 500... implying my setup can do both up and down at that speed, after eventually giving up, and just saying f it... left it, and guess what, 2 months later my up was avg 450... now we have to ask... where was the problem all the time.

with you guys now.. i get 500 up, but my down hardly goes over 850, peek to 900 now and then.
i've done tests agains the test server t make sure the port can do a full 1000 and it's able to.
i'm just pass trying to explain myself to level 1 engineers, and the whoops that my case MFN is my FNO demand.
their attitude to the customer actually suck.. it the customer to that have to bend backwards through 1000 whoops before they willing to have a look... or they demand the customer pay for them to come check their service. would love to see them last in a market like the USA...
G
Hi, not to try and sound negative towards this. Broadband services are typically best effort in every sense of the term.

If you look at the UK and the US, they give average speeds per suburb, and that is what they can guarantee.

We, being in SA and dealing with Telkom for so many years with an "up to clause," have ruined the market and the expectations around it.

From our side as an ISP we have queues which get created based on your radius profile and what you are billed for.

Beyond that we need to manage capacity on our NNI with MFN and that's about it. If there were other respective issues it would apply to our whole base. (I hope this clarifies our participation in the potential throughput)

MFN would have a PON tree for your area, then an OLT which uplinks to a switch or switch stack, then to an MPLS backhaul. Etc etc
 
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I have done all the tests that Mr Alex from CI requests. The Vumatel test does not show anything apart from this (below)

I'm assuming that the problem cannot be resolved. I'm currently paying R1269 for a 200mbps service so can the monthly fee be reduced? I presume that a 100 mbps service is less than a 200 mbps. Its not at all about the money but I don't like to pay for something I am not getting

PS: I used a Cat 7 cable connected directly to a Dell XPS laptop via a LAN to USB-C adaptor on a docking station

1724484549268.png
 
I have done all the tests that Mr Alex from CI requests. The Vumatel test does not show anything apart from this (below)

I'm assuming that the problem cannot be resolved. I'm currently paying R1269 for a 200mbps service so can the monthly fee be reduced? I presume that a 100 mbps service is less than a 200 mbps. Its not at all about the money but I don't like to pay for something I am not getting

PS: I used a Cat 7 cable connected directly to a Dell XPS laptop via a LAN to USB-C adaptor on a docking station

View attachment 1752817

Hi there, have you escalated this to @CoolEscalator or myself as yet?

Can you quote your last support ref for me?

If something is stuck at 100Mbps it is typically at hardware level, regardless of what hardware it is. It could be a faulty ONT/CPE as well.
 
I have done all the tests that Mr Alex from CI requests. The Vumatel test does not show anything apart from this (below)

I'm assuming that the problem cannot be resolved. I'm currently paying R1269 for a 200mbps service so can the monthly fee be reduced? I presume that a 100 mbps service is less than a 200 mbps. Its not at all about the money but I don't like to pay for something I am not getting

PS: I used a Cat 7 cable connected directly to a Dell XPS laptop via a LAN to USB-C adaptor on a docking station

View attachment 1752817
HI there, I managed to find your ticket. #COOL-20240816-1889543- is this correct?

I checked the line and I'm picking up a TP link router MAC address connected to the Vuma ONT
In an old ticket I see you mentioned having an ASUS AXS5400.

Can you kindly Share a picture of your MAC address via your ticket (Bottom of your router)
Please also do a reboot of the Vuma ONT so that I can see if it updates on my side.

Could possibly be a Cross Patch issue


EDIT: I see all is well after the reboot?
 
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Yes, didn't know this. Maybe this is a quick fix for many problems. Certainly works for the car ......
 
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