Class Action Lawsuit against Vodacom

[simons]

Hi Guys

Please could you respond to this or PM me with your name and number if you are GATVOL of Vodacom charging us when calls are dropped. And you are loosing business due to Vodacom's network being down or not being able to communicate with customers on your mobile phone due to there network.

I'm going to take this all the way, I just need people that are willing to give there details. No legal costs will be incurred by you, but hopefully we can set a precedent in this country making it illegal for Operators to charge us when calls are failed due to there network.

Heres my Story I wrote on Hellopeter.com

I have absoulutely had enough of Vodacom's shocking Network, Only 70% of my calls are actually good. The remaining 30% are shocking.Vodacom bill me about R3000 per month. And for the last month I have been cut off or had poor voice quality due to network signal strength, about 70% of the time. Why should I pay for calls that last up to 60second with myself and the other party only getting 5seconds worth of talk time in. Never mind the amount of times I have to redial.

Today I spoke to Gugu Ndlovu on 111 and she told me that the Call Centre Team leader would phone me back..(STILL NO CALL BACK!!) I was extremely angry and had been cut off just prior to that about 5 times to get a 15second message across. Took me 5 calls and 184secs [08h14(1min) 08h14(13secs) 08h12(49secs) 08h10(1min) 08h10(2secs)] Wednesday July 06/07/2011. This example above happens to me almost 4 to 5 times a day, so it might seem small but if you take the money wasted on pointless calls not to mention my level of paintence and aggression. You can imagine how much this really costs me.

All I want is someone who is at a higher management level to give me an answer to my problem and compensate me for these calls.

 

[simons]

Just loged a complaint against them on ICASA's website as well as the [email protected]

 

[marine1]

For calls that are dropped?
Count me in.
For it going down the other day? Not really.
In my opinion the network cannot cope

 

[MickeyD]

Have you registered it here?

http://help.vodacom.co.za/portal/en...ext=template&name=main_dropped_call&drop=true

All that ICASA will do is to ask you if you followed Vodacom's process to log your dropped calls (above). If your answer is NO, they will dismiss your complaint and refer you back to Vodacom.

 

[simons]

Yes i have followed the process @mickeyD

 

[Mike Hoxbig]

All I want is someone who is at a higher management level to give me an answer to my solution and compensate me for these calls.

You want an answer for your solution?

 

[jannievanzyl]

Hi Guys

Please could you respond to this or PM me with your name and number if you are GATVOL of Vodacom charging us when calls are dropped. And you are loosing business due to Vodacom's network being down or not being able to communicate with customers on your mobile phone due to there network.

I'm going to take this all the way, I just need people that are willing to give there details. No legal costs will be incurred by you, but hopefully we can set a precedent in this country making it illegal for Operators to charge us when calls are failed due to there network.

Heres my Story I wrote on Hellopeter.com

If you want, PM me your details and the relevant cell number and I'll chuck it in with marines's numbers for investigation.

 

[simons]

Oops... I love edit

You want an answer for your solution?

 

[chrissy]

What phone are you using? Check the back of your sim. If it says 4101 or 9209 do a simswop. They don't work well with certain phones.

 

[marine1]

If you want, PM me your details and the relevant cell number and I'll chuck it in with marines's numbers for investigation.

then we all get together and get wasted