AntjeSomers
Member
- Joined
- Sep 29, 2005
- Messages
- 15
- Reaction score
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Telkom have the habit of closing the majority of all support queries on site as 'Client equipment failure', you the consumer do not sign the query, nor do you have any say or proof.
I have paid this year alone for seven supposed 'client equipment failures' in two months. I have been forced to go and change the supposed ‘faulty’ ADSL router 5 times in one week (sic sic sic). Last week they repaired the rusty points and lines outside (after years), and I have not had a link problem since. Funny the original ’faulty’ router now works again, (damn clever self diagnostic, self repairing technology in the standard ADSL broadband router; I understand... )
In a new separate incident last week: I installed a brand new ADSL line to my new offices. The brand new router I purchased according to the Telkom’s technician was ‘faulty’ and needed to be changed for another one. I took the ‘faulty’ router home, to my now repaired system and it linked in less than 15 seconds every single time. I am sure I will still be charged the standard ‘Client Equipment Failure’ fee, in spite of the fact that there is absolutely nothing wrong or faulty with these routers, I have made Telkom aware of my concerns in writing in this regard, yet they have persisted to pursue consumer exploitation.
I lodged another so-called 'dispute' three months ago, actually went to the offices in Rosebank to file my complaint, still waiting for the usual no reply.
I believe the practise of signing every client query as 'Client equipment failure' to be fraudulent. I have requested to sign these so called ‘call outs’ in agreement with the technicians report. Telkom refuse!
The consumer have no proof and is simply victimised into paying, with no verifiable client record; other than what Telkom wish to enter into the log as they please… fraud... fraud… fraud… Any other victims of this Telkom scam out there?
I have paid this year alone for seven supposed 'client equipment failures' in two months. I have been forced to go and change the supposed ‘faulty’ ADSL router 5 times in one week (sic sic sic). Last week they repaired the rusty points and lines outside (after years), and I have not had a link problem since. Funny the original ’faulty’ router now works again, (damn clever self diagnostic, self repairing technology in the standard ADSL broadband router; I understand... )
In a new separate incident last week: I installed a brand new ADSL line to my new offices. The brand new router I purchased according to the Telkom’s technician was ‘faulty’ and needed to be changed for another one. I took the ‘faulty’ router home, to my now repaired system and it linked in less than 15 seconds every single time. I am sure I will still be charged the standard ‘Client Equipment Failure’ fee, in spite of the fact that there is absolutely nothing wrong or faulty with these routers, I have made Telkom aware of my concerns in writing in this regard, yet they have persisted to pursue consumer exploitation.
I lodged another so-called 'dispute' three months ago, actually went to the offices in Rosebank to file my complaint, still waiting for the usual no reply.
I believe the practise of signing every client query as 'Client equipment failure' to be fraudulent. I have requested to sign these so called ‘call outs’ in agreement with the technicians report. Telkom refuse!
The consumer have no proof and is simply victimised into paying, with no verifiable client record; other than what Telkom wish to enter into the log as they please… fraud... fraud… fraud… Any other victims of this Telkom scam out there?
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